Mia Ferraro
Columbus
Summary
Dedicated professional and student with several years of customer service experience. Skilled in memorizing menus, promoting customer loyalty and maintaining high productivity. Excel in communication, teamwork, and adaptability, ensuring excellent service in fast-paced environments.
Overview
1
1
year of professional experience
Work History
VIP Bottle Server
Galla Park Social
Columbus
08.2024 - Current
- Delivered exceptional bottle service to upscale clientele in fast-paced nightlife environment.
- Maintained professional and energetic demeanor to enhance VIP guest experience.
- Managed multiple tables, ensuring prompt delivery of bottles and mixers while upselling premium options.
- Fostered strong relationships with repeat guests to promote customer loyalty.
- Routinely promoted service through social media to build clientele.
- Coordinated with staff to maintain cleanliness and organization of assigned and shared sections.
- Followed safety, alcohol, and company policies to ensure responsible service standards.
- Collaborated with team members and security to uphold guest safety throughout venue.
Server
Townhall.
Columbus
01.2024 - 08.2024
- Welcomed guests promptly and enthusiastically to create a welcoming atmosphere.
- Delivered food orders with precision and courtesy to enhance dining experience.
- Maintained comprehensive knowledge of menu items to address allergies and dietary restrictions.
- Communicated special requests and allergies effectively to kitchen staff for proper handling.
- Monitored dining area for cleanliness and optimal setup throughout service periods.
- Operated POS terminals for accurate order input, bill splitting, and total calculation.
- Booked multiple tables weekly while leveraging social media for promotion.
Education
BBA - Marketing
The Ohio State University
Columbus, OH05-2027
Skills
- Customer service
- VIP clientele handling
- POS system expertise
- Sales promotion
- Dining customer service
- Guest engagement
- Food safety practices
- Digital marketing
Timeline
VIP Bottle Server
Galla Park Social
08.2024 - Current
Server
Townhall.
01.2024 - 08.2024
BBA - Marketing
The Ohio State University
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