KLEYBER PEREZ MACIAS
WAKE FOREST,NC
Summary
Entry-level IT Support professional with a strong foundation in networking, troubleshooting, and customer service. Hands-on experience supporting users, resolving technical issues, and working with computer systems and software. Background includes Cisco Networking training, IT Service Management fundamentals, and ongoing CompTIA A+ preparation. Highly motivated to grow in IT Support and cybersecurity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Helping Hand / Store Maintenance
Wegmans Food Markets
Wake Forest, NC
10.2023 - Current
- Maintain the appearance and safety of the parking lot, gather shopping carts, and pick up garbage.
- Engage customers in friendly conversation while making eye contact and smiling.
- Proactively offer additional assistance or services and thank the customer for shopping at Wegmans.
- Offer additional service during inclement weather.
- Promptly respond to all maintenance calls and attend to spills, breaks, or other accidents.
- Keep the store clean in pristine condition and work to prevent potential dangers.
- Assist customers by getting answers to questions they may have.
Office Assistant (Seasonal)
GPA Financial Services LLC
Raleigh, NC
01.2023 - 06.2023
- Posting information to accounting software from source documents.
- Maintain the petty cash fund.
- Analyze and pay supplier invoices in a timely manner.
- Record cash receipts and make bank deposits.
- Conduct a monthly reconciliation of every bank account and all accounts to ensure their accuracy.
- Create and send out customer invoices.
- Ensure that receivables and collected promptly and report account receivables status.
- Manage vendor bills and payments.
- Manage bank/credit card reconciliation.
- Charges expenses to accounts and costs center by analyzing invoice/expense reports.
- Full-cycle payroll and administering timekeeping system.
Education
Associate of Applied Science - Information Technology: Cybersecurity
Wake Technical Community College
Raleigh, NCSkills
- Windows OS
- Networking fundamentals
- IP addressing
- Connectivity
- Wi-Fi
- Troubleshooting
- Hardware basics
- Laptops
- Desktops
- Peripherals
- IT Service Management (ITSM)
- Problem management concepts
- Microsoft Office
- Excel
- QuickBooks Pro
- Documentation
- Ticket-style reporting
Languages
Spanish
Native/ Bilingual
English
Limited
Certification
- Cisco Certified Support Technician (CCST), Networking
- Cisco Networking Academy – CCNA: Introduction to Networks
- IT Service Management Foundations: Problem Management
- DevOps Foundations
- Communication Foundations
- CompTIA A+, In Progress
Timeline
Helping Hand / Store Maintenance
Wegmans Food Markets
10.2023 - Current
Office Assistant (Seasonal)
GPA Financial Services LLC
01.2023 - 06.2023
Associate of Applied Science - Information Technology: Cybersecurity
Wake Technical Community College