Kloe Patterson
McKinney,TX
Summary
Accomplished manager with strong skills in collaboration and customer relations. Known for developing effective visual merchandising strategies and mentoring teams to achieve sales goals while ensuring compliance with company policies. Customer-oriented store manager. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant manager. Skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Acting Store Manager
The Cosmetic Company Store
Allen, TX
02.2025 - Current
- Managed daily store operations and staff scheduling for optimal efficiency.
- Led team performance across conversion, consumer capture, and KPI achievement, conducting weekly touch-bases to ensure alignment with store-wide standards.
- Trained and mentored team members and other store managers across the district in customer service, company procedures, and product knowledge.
- Oversaw inventory management on the floor, ensuring accurate stock levels and timely replenishment.
- Developed visual merchandising strategies to enhance product displays and customer engagement.
- Conducted performance reviews and provided feedback to improve my team's productivity.
- Monitored financial transactions to ensure compliance with company policies and procedures.
- Resolved customer complaints effectively, maintaining a positive shopping experience.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales.
- Worked closely with mall management and other stores within APO to drive sales through events and marketing.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Assistant Store Manager
The Cosmetic Company Store
Allen, TX
07.2023 - 02.2025
Retail Keyholder
The Cosmetic Company Store
Allen, TX
08.2022 - 07.2023
Retail Sales Associate
The Cosmetic Company Store
Allen, Texas
06.2022 - 08.2022
Anesthesia Technician
Methodist Richardson Medical Center
Richardson, Texas
04.2022 - 01.2026
- Prepared anesthesia equipment for surgical procedures and patient care.
- Assisted anesthesiologists during procedures using specialized monitoring tools.
- Maintained anesthesia machines and ensured proper functionality and cleanliness.
- Monitored patient vital signs and reported changes to the medical team.
- Managed inventory of anesthesia supplies to ensure availability during procedures.
- Collaborated with surgical staff to streamline workflow in operating rooms.
- Educated new staff on protocols for anesthesia equipment use and safety.
- Conducted routine checks on emergency equipment readiness and compliance standards.
- Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
- Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.
- Prepared operating rooms by setting up necessary equipment such as monitors, ventilators, IV pumps.
- Cleaned, disinfected, and sterilized instruments and equipment used in the OR following established protocols.
- Assisted anesthesiologists in the preparation and administration of anesthesia during surgical procedures.
- Participated in staff meetings discussing new techniques or updates regarding patient care policies.
Patient Safety Attendant
Medical City McKinney
McKinney, TX
01.2021 - 04.2022
- Provided primary resident care and assistance with daily living activities.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Restocked unit frequently with necessary medical supplies.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Monitor patient(s) whole shift to maintain safety
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Adhered to industry best practices, safety protocols and company policies.
- Collaborated with healthcare teams to determine needs and support daily objectives.
Manager on Duty
Bliss Cupcakes and Confections
Allen, TX
01.2019 - 11.2020
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Collaborated with upper management to improve productivity of operations.
- Took care of customer problem escalated by other staff members.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Held cake consultations
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Checked inventory for required supplies and made lists for needed products.
- Designed appealing product displays to maintain unique presentation.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
Education
High School Diploma -
Allen High School
Allen, TX05.2020
Skills
- Team Leader
- Cultural awareness and sensitivity
- Time management
- Critical thinking
- Reliable and trustworthy
- Work ethic
- Collaboration
- Organization
- Inventory management
- Sales strategies
- Employee supervision and motivation
- Outstanding communication skills
- Team leadership and coaching
- Customer relations
- Sales coaching
- Policies and procedures
Certification
- BLS certified
- CPR certified by American Heart Association
Timeline
Acting Store Manager
The Cosmetic Company Store
02.2025 - Current
Assistant Store Manager
The Cosmetic Company Store
07.2023 - 02.2025
Retail Keyholder
The Cosmetic Company Store
08.2022 - 07.2023
Retail Sales Associate
The Cosmetic Company Store
06.2022 - 08.2022
Anesthesia Technician
Methodist Richardson Medical Center
04.2022 - 01.2026
Patient Safety Attendant
Medical City McKinney
01.2021 - 04.2022
Manager on Duty
Bliss Cupcakes and Confections
01.2019 - 11.2020
High School Diploma -
Allen High School