K'mani Frett
Lithonia,GA
Summary
Proven expertise in warehouse safety and material handling, honed at FedEx, where I spearheaded training programs that elevated order accuracy rates significantly. My blend of effective coaching and customer service skills, demonstrated at Walgreens, drives operational excellence and enhances customer satisfaction.
Overview
4
4
years of professional experience
Work History
Warehouse Trainer
FedEx
04.2023 - Current
- Created and oversaw training programs for operations.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Boosted order accuracy rates through comprehensive instruction on proper picking, packing, and shipping protocols within the warehouse environment.
- Trained employees in safe equipment use.
- Collaborated with management to identify key performance indicators for evaluating employee progress and adjusting training programs accordingly.
Customer Service Associate
Walgreens
11.2020 - 04.2024
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
Education
High School Diploma -
Martin Luther King Jr High School
Lithonia, GA05.2023
Skills
- Warehouse Safety Procedures
- Loading and unloading
- Shipping and receiving
- Material Handling
Timeline
Warehouse Trainer
FedEx
04.2023 - Current
Customer Service Associate
Walgreens
11.2020 - 04.2024
High School Diploma -
Martin Luther King Jr High School
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