KASHAN MCCLEAN
Atlanta,GA
Summary
Successful team-player with a track record of career advancement. Proficient in creating collaborative environments that promote performance excellence and exceptional customer experiences, while adapting processes to changing conditions for improved efficiency and maximum profitability. Skilled in motivational leadership and building strong relationships with customers, employees, and senior management. Possessing excellent organizational talents and the ability to manage multiple projects simultaneously, excelling in sales, personnel management, accounting, and inventory management. Committed to optimizing customer service through comprehensive knowledge of company products and services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Mavis Tires & Brakes
02.2021 - Current
- Daily supervision of shop and employee duties, ensuring high-quality customer service, optimal inventory management, and efficient scheduling of repairs
- Developed and implemented strategies to streamline processes, optimize inventory management, and improve productivity and efficiency
- Conducted employee training sessions, ensuring that all staff members were up-to-date on industry standards and regulations
- Successfully increased sales and revenue growth by 17%, resulting in significant increase in profit margins
- Organized and kept accurate records of all repairs and services performed, ensuring compliance with industry standards and regulations
- Performed diagnostic and repair services on various vehicles, ensuring high-quality workmanship and excellent customer service
- Generated and printed detailed work orders outlining necessary repairs and customer concerns for mechanics to complete their tasks, ensuring optimal service.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Manager/Barback
Dudley's Food & Spirits
06.2018 - 11.2020
- Directed daily operations, ensuring excellent food quality, service, and cleanliness
- Developed and implemented marketing strategies and promotions to attract new customers and increase revenue
- Trained and supervised restaurant staff, ensuring optimal performance and guest satisfaction
- Sustained inventory and controlled food and labor costs to maximize profitability
- Ensured that bar remained adequately stocked keeping up with inventory of glasses, ice, beer, fruit, food, and drinks, increasing customer satisfaction and sales by 8%
- Devised work schedule to optimize business efficiency and employee productivity.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Front Desk Manager
LaQuinta Inn & Suites
09.2017 - 03.2019
- Managed front desk operations, ensuring smooth check-ins, checkouts, and guest service
- Developed and implemented training programs for front desk staff to improve customer service and upsell opportunities
- Monitored room inventory to ensure maximum occupancy and revenue
- Coordinated with housekeeping, maintenance, and other departments to ensure guest satisfaction
Education
Comp Sci
Georgia State University
Atlanta, GASkills
- Staff Management
- Strategic Planning
- Issue Resolution
- Employee Scheduling
- Time Management
- Business Development and Planning
- Verbal and Written Communication
- Budgeting and Cost Control
- Coaching and Mentoring
- Attention to Detail
- Work Planning and Prioritization
- Customer Service Management
- Database Management
- Order Management
- Customer Service
- Customer Experience
- Product and Service Sales
- Sales Strategies
Certification
- CompTIA PenTest+ (STUDYING) 08/2023
- CompTIA Security+ (STUDYING) 08/2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Nobody wants to plant the corn; everybody wants to raid the barn"
Timeline
Assistant Store Manager
Mavis Tires & Brakes
02.2021 - Current
Assistant Manager/Barback
Dudley's Food & Spirits
06.2018 - 11.2020
Front Desk Manager
LaQuinta Inn & Suites
09.2017 - 03.2019
Comp Sci
Georgia State University
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