Kristina Meyers-Hansen
Boise,USA
Summary
Experienced operations specialist with a strong focus on empathy and attention to detail. Successfully supervised teams in various industries, demonstrating ability to adapt and excel in diverse environments. Expertise lies in developing efficient processes, fostering collaboration across teams, and solving complex problems strategically. Proven track record of optimizing operations, leading teams to success, and implementing innovative solutions that enhance organizational efficiency and improve client outcomes. Driven by a passion for contributing to mission-driven organizations that prioritize making a meaningful impact.
Overview
16
16
years of professional experience
Work History
Operations Associate
Cerula Care
08.2024 - 11.2024
- Partnered with the Chief of Staff to streamline and maintain operational processes in pre-seed healthcare start-up
- Led onboarding initiatives, developed and documented new hire & intern education
- Designed and analyzed outcomes surveys to evaluate program impact
- Managed billing, reporting, and invoicing while ensuring compliance with HIPAA
- Remained solutions-oriented in the face of complex problems to assist management and overall business direction.
Operations Consultant/Onboarding Specialist
Cerula Care
03.2024 - 07.2024
- Developed & implemented operational frameworks to support a pre-seed healthcare start-up
- Directed customer service operations and team workflow
- Supported implementation of HRIS and drafted an initial employee handbook
- Provided project management and organization for several in-progress initiatives
Project Manager
Tradewinds General Contracting, Inc.
07.2020 - 12.2023
- Managed up to 10 concurrent custom home projects, ensuring quality and timeliness
- Executed key areas with a team that delivered the highest profit year in 2022
- Unified staff under a new department structure, improving workflow efficiency
- Directed all permitting and municipal approval processes
- Supported owner in state board positions using Smartsheet
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided detailed project status updates to stakeholders and executive management.
Co-Chair, Annual Conference Committee
HRATV Board of Directors (Volunteer)
10.2019 - 12.2021
- Organized and executed two large HR conferences (250+ attendees)
- Launched the chapter’s first fully remote conference with 30+ exhibitors
- Managed event logistics, marketing communications, and registrations
Member Services Manager
BPA Health
03.2009 - 06.2020
- Supervised service teams, overseeing onboarding, training, and development
- Managed 300+ B2B accounts, achieving a 20% growth in customer sales
- Consulted with customer HR leaders on labor laws related to Mandatory EAP referrals
- Spearheaded the creation of new behavioral health product offerings statewide
- Delivered impactful presentations and reports to audiences of up to 100
Education
Bachelor of Science - Organizational Psychology
University of Phoenix
Online05.2026
Skills
- Operations Development & Optimization
- Project Management & Reporting
- Relationships & Cross-Team Collaboration
- HIPAA Compliance & Privacy Standards
- Process Improvement & Strategic Thinking
- Training & Team Leadership
- Policy Development
- Data Analysis
- Conflict Resolution & Active Listening
- EHR Systems (G2, Epic, Healthie)
- Interpersonal and written communication
- Tech: Microsoft 365, Google Suite, Superset, MS Planner, MS Forms
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Associate
Cerula Care
08.2024 - 11.2024
Operations Consultant/Onboarding Specialist
Cerula Care
03.2024 - 07.2024
Project Manager
Tradewinds General Contracting, Inc.
07.2020 - 12.2023
Co-Chair, Annual Conference Committee
HRATV Board of Directors (Volunteer)
10.2019 - 12.2021
Member Services Manager
BPA Health
03.2009 - 06.2020
Bachelor of Science - Organizational Psychology
University of Phoenix
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