Robert Michael Welsh
Houston
Summary
Hardworking and adaptable professional with experience in sales, customer service, operations management, and logistics. Skilled in leading teams, optimizing processes, and maintaining efficient daily operations. Strong background in handling customer interactions, resolving issues, and providing knowledgeable support in both retail and service environments. Experienced in automotive sales, inventory management, warehouse operations, data analysis, and workflow improvement to enhance productivity and accuracy. Well-versed in general automotive knowledge and vehicle sales, with the ability to assist customers in making informed decisions and understanding mechanical aspects. Committed to delivering exceptional service, maintaining compliance, and improving overall business performance.
Overview
12
12
years of professional experience
Work History
Operations Associate
Amazon
Hattiesburg
07.2022 - 02.2025
- Sorted, scanned, and loaded packages onto delivery vehicles to ensure timely and accurate shipments
- Maintained safety and efficiency in a fast-paced warehouse environment while lifting and moving heavy packages
- Operated material handling equipment and adhered to strict operational procedures
- Worked collaboratively with team members and supervisors to meet daily shipping quotas and deadlines
- Ensured proper handling of fragile and high-value items to prevent damage during transit
Car Sales Associate
Autoplex
Hattiesburg
01.2023 - 11.2024
- Assisted customers in selecting the right vehicles based on their needs, preferences, and budget
- Conducted product demonstrations and explained vehicle features, benefits, and available options
- Built and maintained strong customer relationships, leading to repeat business and referrals
- Negotiated pricing and closed deals while ensuring customer satisfaction
- Processed sales paperwork accurately and efficiently, coordinating with the finance and service departments
- Stayed updated on industry trends, promotions, and new vehicle models to provide expert guidance
Site Lead
Maverick Health
Prentiss
10.2020 - 06.2022
- Supervised COVID-19 testing operations, ensuring full compliance with HIPAA and CDC guidelines
- Managed inventory and supply orders, preventing shortages and ensuring seamless daily operations
- Provided patient consultations on test results and CDC guidance, supporting public health awareness
- Led weekly compliance meetings with supervisors and state auditors, maintaining strong regulatory adherence
- Implemented a streamlined reporting system that improved data accuracy and reduced administrative errors
- Maintained site cleanliness and enforced federal waste disposal regulations for a safe work environment
Customer Service Manager
Walmart
Hazlehurst
05.2015 - 09.2020
- Managed a team of cashiers, overseeing daily monetary operations and customer service processes
- Trained employees on cash-handling procedures and customer engagement to improve service quality
- Ensured self-checkout stations remained fully operational, minimizing technical disruptions
- Balanced and closed cash drawers at the end of each shift with a high level of accuracy
- Handled customer disputes effectively, ensuring positive resolutions and a strong customer experience
Assistant Manager
Dollar General
Georgetown
03.2013 - 05.2015
- Oversaw daily store operations, including staff supervision and cash-handling responsibilities
- Created employee schedules to ensure adequate shift coverage and operational efficiency
- Received and stocked weekly inventory shipments, maintaining proper organization and product availability
- Enforced safety regulations and store cleanliness standards to create a secure shopping environment
Education
Hinds Community College
Raymond, MS01.2014
High School Diploma -
Pearl High School
Pearl, MS05.2012
Skills
- Sales & Customer Consultation
- Operations & Team Leadership
- Customer Service & Relationship Building
- Process Optimization & Workflow Improvement
- Inventory & Supply Chain Management
- Warehouse & Logistics Operations
- Data Collection, Analysis & Reporting
- General Automotive Knowledge
- Safety compliance
- Data reporting
- Material handling
- Customer service
- Time management
- Team collaboration
- Process optimization
- Sales negotiation
- Problem solving
Timeline
Car Sales Associate
Autoplex
01.2023 - 11.2024
Operations Associate
Amazon
07.2022 - 02.2025
Site Lead
Maverick Health
10.2020 - 06.2022
Customer Service Manager
Walmart
05.2015 - 09.2020
Assistant Manager
Dollar General
03.2013 - 05.2015
Hinds Community College
High School Diploma -
Pearl High School