Kelly Heizer
Saint Peters,MO
Summary
Detail-oriented Engineer IV with a strong focus on technical training, agile methodology, and cross-functional collaboration. Demonstrated success in leading effective onboarding and training programs and implementing innovative solutions in non-production environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Engineer IV
Edward Jones
Saint Louis, MO
2024 - Current
- Led a training program to transition daily support tasks to onshore and offshore colleagues.
- Provided onboarding and mentoring for engineering and support staff roles.
- Assisted with the research and resolution of third-tier escalated incidents.
- Designed and implemented solutions for non-production environments using agile methodology.
- Collaborated with cross-functional teams to develop project specifications and requirements.
Senior Systems Administrator
Edward Jones
Saint Louis, MO
2012 - 2024
- Managed Windows and Linux server infrastructure to ensure high availability and reliability.
- Performed server and workstation software installations, maintenance, upgrades, and patching.
- Provided technical support to end users for hardware and software-related issues in the non-production environment.
- Engaged production support teams to troubleshoot and resolve system and user issues.
Senior Programmer
Edward Jones
Saint Louis, MO
2001 - 2012
- Developed account access software solutions that enhanced client experiences.
- Implemented and tested enhancement feature requests to improve functionality and streamline processes.
- Collaborated with vendors to test and implement fixes for bill pay solutions.
- Researched software issues and resolved them promptly for internal and external customers.
Branch Helpdesk Service Specialist
Edward Jones
Saint Louis, MO
2000 - 2001
- Provided excellent customer service to branch users while assisting with technical hardware and software issues.
- Answered inquiries from multiple sources promptly and accurately.
- Primary escalation point for branches with recurring network issues.
Education
Master Of Arts (MA) - Information Systems Management
Webster University
Saint Louis, MO01-2015
Bachelor Of Science (BS) - Computer Science
Webster University
Saint Louis, MO01-2006
Associate Of Science (AS) - Computer Programming
Sanford–Brown College
Saint Louis, MO01-1999
Skills
- Technical training and mentoring
- Agile methodology
- Cross-functional collaboration
- Adaptable to new technologies
- Effective communication
- Attention to detail
Certification
AZ-900 Azure Fundamentals - 2024
Timeline
Engineer IV
Edward Jones
2024 - Current
Senior Systems Administrator
Edward Jones
2012 - 2024
Senior Programmer
Edward Jones
2001 - 2012
Branch Helpdesk Service Specialist
Edward Jones
2000 - 2001
Master Of Arts (MA) - Information Systems Management
Webster University
Bachelor Of Science (BS) - Computer Science
Webster University
Associate Of Science (AS) - Computer Programming
Sanford–Brown College