Music (Listening & Playing Drums)
Kelly Kohlbeck
Business Development Leader
Appleton,WI
Summary
Known for combining integrity, empathy, passion, and enthusiasm to drive growth and build long-lasting genuine business relationships. I am a mission-driven professional with a award-winning success in sales, strategic outreach, and client engagement across healthcare, hospice, and consultative business environments. Expertise in building referral networks, expanding market share, and fostering long-term relationships with physicians, facilities, and care teams.
Overview
20
20
years of professional experience
5
5
Certificates
11
11
years of post-secondary education
Work History
Direct Care Professional
Silverstone Memory Care
Appleton, WI
10.2024 - 08.2025
- Provide compassionate care to residents with dementia, reinforcing firsthand understanding of patient needs and facility operations.
- Build trust-based relationships with residents, families, and interdisciplinary teams to ensure continuity of care and emotional support.
- Serve as a liaison between care staff and families, strengthening communication and satisfaction.
- Maximized client satisfaction by promptly addressing concerns or requests from families regarding their loved one's care plan or overall experience in our program.
Continuous Improvement Leader
Door County Medical Center
Sturgeon Bay, WI
05.2017 - 06.2024
- Built collaborative relationships with department heads and frontline staff to implement sustainable improvements.
- Championed change management initiatives, fostering a positive environment for innovation and growth.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Facilitated cross-functional workshops that fostered team alignment and stakeholder buy-in.
- Drove cultural transformation by empowering employees to take ownership over their work processes and identify areas for improvement.
Business Consultant
Finix (Ascension Health Project)
Stevens Point, WI
07.2016 - 04.2017
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Cultivated relationships with clinical leaders and IT teams to ensure smooth adoption and training.
- Designed and implemented training programs for client staff, boosting their skills and performance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
Lean Six Sigma Leader
Ascension Health
05.2012 - 06.2016
- Oversaw statewide performance excellence initiatives, supporting clinical and operational teams in achieving measurable improvements.
- Partnered with executive leadership and department managers to align improvement goals with patient care priorities.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
Director
DirectBuy of Wisconsin
03.2011 - 04.2012
- Built and maintained member relationships through personalized outreach and service.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Regional Manager
Walgreens Respiratory Services
05.2002 - 03.2011
- Managed a $9M territory across Wisconsin, building referral networks and driving growth in respiratory services.
- Earned 3x National Regional Manager of the Year for exceeding revenue and client satisfaction goals.
- Developed strong relationships with hospitals, clinics, and long-term care facilities to expand patient access.
- Partnered with physicians and discharge planners to ensure seamless transitions and continuity of care.
- Consistently exceeded regional sales targets by executing strategic marketing initiatives and cultivating high-value client partnerships.
Education
MBA - Business Administration
Lakeland University
Wisconsin 09.2006 - 06.2008
Bachelor of Arts - Business Administration
Lakeland University
Wisconsin 09.2002 - 05.2006
Bachelor of Arts - Marketing
Lakeland University
Wisconsin 09.2002 - 05.2006
Associate of Applied Science - Marketing
Fox Valley Technical College
Wisconsin 09.1999 - 12.2001
Skills
Client Relationship Building
Certification
Lean Six Sigma Master Black Belt (Acuity Institute)
Accomplishments
- National Regional Manager of the Year (3x) – Walgreens Respiratory Services
- Highest Achievement Award – Dale Carnegie Institute
- President's Circle – DirectBuy of Wisconsin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Cooking
Walking/Hiking
Life Adventures with My Wife
Software
MS Software Suite
AI Tools
Data & Analytics
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balancePersonal development programsQuote
“Start by doing what is necessary, then what is possible, and suddenly you are doing the impossible.”
St. Francis of Assisi
Affiliations
- Member, Lean Six Sigma Community and American Society for Quality (ASQ), committed to continuous improvement and operational excellence
Timeline
Direct Care Professional
Silverstone Memory Care
10.2024 - 08.2025
Continuous Improvement Leader
Door County Medical Center
05.2017 - 06.2024
Business Consultant
Finix (Ascension Health Project)
07.2016 - 04.2017
Lean Six Sigma Leader
Ascension Health
05.2012 - 06.2016
Director
DirectBuy of Wisconsin
03.2011 - 04.2012
MBA - Business Administration
Lakeland University
09.2006 - 06.2008
Bachelor of Arts - Business Administration
Lakeland University
09.2002 - 05.2006
Bachelor of Arts - Marketing
Lakeland University
09.2002 - 05.2006
Regional Manager
Walgreens Respiratory Services
05.2002 - 03.2011
Associate of Applied Science - Marketing
Fox Valley Technical College
09.1999 - 12.2001
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