ALICE BOURQUE
Dallas,TX
Summary
Seasoned Patient Care Secretary with broad knowledge in handling administrative tasks in healthcare settings. Strengths lie in impeccable organization skills, patient data management, scheduling appointments and coordinating health services. Previous roles demonstrate a robust ability to create efficient systems for better patient care coordination and improved communication among medical staff.
Overview
12
12
years of professional experience
Work History
Patient Care Secretary
SilverStone Health Care
Dallas, TX
04.2024 - Current
- Answered phones, responded to inquiries from staff and the public regarding services provided by the clinic.
- Ordered office supplies, managed inventory levels and ensured that all equipment was properly maintained.
- Acted as liaison between patients and family members and healthcare team providing timely communication of test results or changes in treatment plans.
- Performed data entry tasks accurately using various computer applications such as Microsoft Office Suite.
- Scheduled meetings for department managers, staff members including reserving conference rooms, sending out invitations, reminders .
- Updated patient demographics on an ongoing basis ensuring accuracy of contact information.
- Answered phone calls to provide assistance, information, and medical personnel access.
Cabin Leader
ABM Aviation
Dallas, TX
12.2023 - 04.2024
- Lead daily meetings to discuss upcoming events and tasks.
- Ensured that all equipment was properly stored and maintained.
- Enforced rules and regulations to ensure a safe environment for everyone involved.
Case Worker
American Red Cross
Lawton, OK
09.2019 - 10.2023
- Maintain strict confidentiality of case notes, apply SAF policies, support follow-up processes, acquire knowledge of resources for military members and families, maintain professionalism.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
Detention Officer
Comanche County Juvenile Detention Center
06.2019 - 09.2019
- Maintain security of the facility, accountability of inmates, transportation, roving patrols, searches, issuing supplies, serving meals, in-processing new receptions.
Machine Operator
Goodyear
04.2019 - 05.2019
- Operate equipment, verify quality products, maintain machine reliability, ensure proper inventory levels, promote safety practices.
Medical Receptionist
Comanche County Memorial Hospital
06.2018 - 03.2019
- Filing charts, setting appointments, confirmation calls, running insurances, collecting co-pays, chasing insurance claims, answering phones.
Environmental Specialist Supervisor
Robinson Innovations
10.2016 - 03.2017
- Supervise janitorial services, assign work, inspect performance, record personnel data, recommend personnel actions, resolve production problems.
Medical Receptionist
Dr. Bhargava Office
01.2015 - 05.2016
- Filing charts, setting appointments, confirmation calls, running insurances, collecting co-pays, chasing insurance claims, answering phones.
Office Assistant
Center for Pain Management
10.2012 - 12.2014
- Filing charts, setting appointments, confirmation calls, running insurances, collecting co-pays, chasing insurance claims, answering phones.
Education
High School Diploma -
Skills
- Strong Organization
- Appointment Scheduling
- Office reception
- Patient Scheduling
- Insurance Verification
- Payment Collection
- Critical thinking abilities
Qualificationscertificationsaffiliations
OSHA 10 hour
References
AVAILABLE UPON REQUEST
Timeline
Patient Care Secretary
SilverStone Health Care
04.2024 - Current
Cabin Leader
ABM Aviation
12.2023 - 04.2024
Case Worker
American Red Cross
09.2019 - 10.2023
Detention Officer
Comanche County Juvenile Detention Center
06.2019 - 09.2019
Machine Operator
Goodyear
04.2019 - 05.2019
Medical Receptionist
Comanche County Memorial Hospital
06.2018 - 03.2019
Environmental Specialist Supervisor
Robinson Innovations
10.2016 - 03.2017
Medical Receptionist
Dr. Bhargava Office
01.2015 - 05.2016
Office Assistant
Center for Pain Management
10.2012 - 12.2014
High School Diploma -
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