Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fatima Holden

North Highlands,CA

Summary

Accomplished Medical Assistant/Receptionist with a proven track record at Sutter Urgent Care, enhancing office productivity and patient satisfaction through expert appointment scheduling and medical records management. Demonstrates strong organizational skills and medical terminology expertise, ensuring patient confidentiality and compliance with HIPAA guidelines. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Patient Care Secretary

VITAS Healthcare
01.2019 - 08.2024
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Answered phone calls and messages Vitas Healthcare medical facility, scheduling appointments, and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.

Registrar

Dignity Health, Mercy Medical Clinic
10.2015 - 01.2019
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Updated computer system with latest information to keep records current and accurate.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Medical Assistant/Receptionist

Sutter Urgent Care
06.2009 - 10.2015
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Checked patient insurance, demographic, and health history to keep information current.

Education

MBA - Healthcare Management

Colorado Technical University
Colorado Springs, CO
01.2023

Bachelor of Science - Healthcare Management

Colorado Technical University Online
Colorado Springs, CO
08.2021

High School Diploma -

La Entrada High School
Citrus Heights, CA
06.2004

Skills

  • Strong Organization
  • Patient confidentiality
  • Medical Records Management
  • Appointment Scheduling
  • Critical thinking abilities
  • Strong organizational skills
  • Professional telephone etiquette
  • Medical terminology expertise
  • HIPAA

Timeline

Patient Care Secretary

VITAS Healthcare
01.2019 - 08.2024

Registrar

Dignity Health, Mercy Medical Clinic
10.2015 - 01.2019

Medical Assistant/Receptionist

Sutter Urgent Care
06.2009 - 10.2015

MBA - Healthcare Management

Colorado Technical University

Bachelor of Science - Healthcare Management

Colorado Technical University Online

High School Diploma -

La Entrada High School
Fatima Holden