Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Carely Cay Luciano

Kissimmee,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Patient Care Secretary

VITAS Healthcare
St. Cloud, FL
04.2023 - Current
  • Provided clerical support to physicians including copying of medical records, preparing charts for next day's appointments and transcribing physician orders into electronic health record system.
  • Organized and filed medical records, documents, correspondence and other materials.
  • Greeted patients and visitors in a friendly manner, collected patient information, scheduled appointments and maintained appointment calendar.
  • Conducted follow-up calls to ensure that patients received their medications in a timely manner.
  • Performed data entry tasks accurately using various computer applications such as VX.
  • Acted as liaison between patients and family members and healthcare team providing timely communication of test results or changes in treatment plans.
  • Answered phones, responded to inquiries from staff and the public regarding services provided by the clinic.
  • Collaborated with clinical staff regarding patient care needs such as referrals or special requests.
  • Facilitated check-in process at front desk by verifying insurance eligibility prior to appointment start time.
  • Ordered office supplies, managed inventory levels and ensured that all equipment was properly maintained.
  • Maintained confidentiality when dealing with sensitive patient information or any other confidential matters.
  • Processed incoming mail and faxes related to patient care services promptly.
  • Maintained accurate filing systems both electronically and hard copy format according to established procedures.
  • Updated patient demographics on an ongoing basis ensuring accuracy of contact information.
  • Coordinated patient transportation needs through .
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Before And After Care Director

Victory Charter Schools
Kissimmee, FL
08.2021 - 04.2023
  • Supervised recess periods to ensure safety of all students on the playground.
  • Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Implemented strategies designed to increase engagement levels among students enrolled in the after-school program.
  • Organized field trips as part of the after-school program curriculum.
  • Maintained up-to-date records of attendance, grades, disciplinary actions.
  • Cultivated relationships with parents and guardians to ensure they were informed about their child's progress in the program.
  • Analyzed data collected from surveys conducted by participants and families regarding satisfaction with the program.
  • Established partnerships with local organizations to provide additional resources for students participating in the after-school program.
  • Monitored student behavior during after-school hours, intervening when necessary.
  • Served as liaison between teachers, families, students, and other stakeholders involved in the after-school program.
  • Planned and facilitated educational workshops on topics such as conflict resolution and healthy lifestyle habits.
  • Collaborated with school administrators to coordinate extracurricular activities that are aligned with core curriculum standards.
  • Trained staff members on best practices for teaching and leading group activities.
  • Ensured compliance with all state licensing regulations related to the after-school program.
  • Enrolled new members in program, gathering personal information and administering new member survey questions.

Administrative Assistant

Victory Charter Schools
Kissimmee, FL
08.2021 - 04.2023
  • Reviewed purchase orders to check for completeness and accuracy.
  • Managed administrative operations, purchase orders, quotations, time sheets and expense sheets.
  • Maintained and organized important files such as purchase orders and invoices.
  • Managed inventory of supplies used by teachers and administrators.
  • Prepared documents for meetings, including agendas, handouts, and other materials required by administrators.
  • Coordinated daily activities related to student admissions and enrollment processes.
  • Organized and maintained student records, ensuring accuracy and compliance with state regulations.
  • Monitored attendance records for all students enrolled in the school district.
  • Provided support to departments within the school district when needed.
  • Attended school board meetings to take notes on important decisions made.
  • Assisted with the coordination of special events such as graduation ceremonies or open houses.
  • Served as a liaison between administration, faculty members, parents and students.
  • Assisted in the development of educational programs to meet the needs of students and faculty.
  • Answered incoming calls from parents or students seeking information about school policies or procedures.
  • Performed administrative tasks such as filing, photocopying, scheduling appointments.
  • Ensured compliance with local laws and regulations pertaining to education administration.
  • Assisted in developing budgets for educational programs or initiatives.
  • Created presentations for use during staff meetings or parent-teacher conferences.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.

LEAD TEACHER'S ASSISTANT

Osceola School District
Kissimmee, Florida
08.2019 - 08.2021
  • Attended faculty meetings, departmental meetings, workshops, seminars.
  • Maintained professional relationships with parents, teachers, and administrators.
  • Maintained accurate records of student attendance and grades using the school's database system.
  • Incorporated technology into classrooms to maximize student progress and understanding of course material.
  • Organized and managed classroom activities such as field trips, group projects, and clubs.
  • Participated in staff development activities to stay up-to-date on best practices in education.
  • Organized activities to promote physical, mental and social development of each child.
  • Involved parents in student learning to increase family interaction and student support.
  • Developed and implemented strategies to improve student learning outcomes.
  • Communicated objectives for lessons, units and projects to students and parents.
  • Created various strategies to engage students and deliver enriching educational opportunities.
  • Planned and organized variety of activities and field trips to aid mental and physical growth in children.
  • Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.

TEACHER'S ASSISTANT

My First Academy
Kissimmee, Florida
04.2017 - 07.2019
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Organized student performance and enrichment activities to facilitate learning.
  • Led after-school programs focused on developing skills in areas like art, music, science, reading comprehension.

Education

Associate of Arts - Early Childhood Education

Universidad Ana G. Mendez
Cabo Rojo P.R
06.2016

Associate of Arts - Human Resources

Universidad Ana G Mendez
Orlando, FL

Skills

  • PHONE CALL ANSWERING
  • SCHOOL RECORDS ORGANIZATION
  • INVOICING AND BILLING
  • INVENTORY SUPPLIES
  • DATA MANAGEMENT
  • DIGITAL ARCHIVING
  • PROJECT MANAGEMENT
  • RECORDS ADMINISTRATION
  • BILLING AND CODING
  • MANAGE CORRESPONDENCE
  • SET APPOINTMENTS
  • ORGANIZE FILES
  • ADMINISTER PAYROLL
  • VERBAL COMMUNICATION
  • CUSTOMER RELATIONS
  • MULTITASKING
  • Appointment Scheduling
  • Strong Organization
  • Medical Records Management
  • Medical Terminology Proficiency
  • Clinical Support
  • Long-Term Care
  • HIPAA

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Patient Care Secretary

VITAS Healthcare
04.2023 - Current

Before And After Care Director

Victory Charter Schools
08.2021 - 04.2023

Administrative Assistant

Victory Charter Schools
08.2021 - 04.2023

LEAD TEACHER'S ASSISTANT

Osceola School District
08.2019 - 08.2021

TEACHER'S ASSISTANT

My First Academy
04.2017 - 07.2019

Associate of Arts - Early Childhood Education

Universidad Ana G. Mendez

Associate of Arts - Human Resources

Universidad Ana G Mendez

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Carely Cay Luciano