Robin Wells
Pine Bluff,AR
Summary
Adept at sorting messages, connecting calls and updating the system. Excellent customer relations and data entry skills along with the expertise to manage additional phone lines. Outgoing, service-oriented PBX Operator with two years of employment handling high-volume call environments. History of managing 200 calls per day with a helpful, friendly attitude. Experienced managing multiple calendars and schedules. Successful at managing files, directing guests and restocking office supplies such as paper and snacks. Open and clear communicator with good planning skills, adaptable nature and analytical approach. Authorized to work in the US for any employer Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
US Renal Care
Pine Bluff
09.2025 - 12.2025
- Executed patient cannulation procedures with precision and care.
- Oversaw monitoring of patient vital signs to ensure health and safety standards.
Customer Service Representative
Simmons Bank
Pine Bluff, AR
12.2024 - 09.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
PCT (Patient Care Technician)
Fresenius Medical Care
08.2022 - 08.2023
- Dialysis
- Bring patients in monitor vitals
- Cannulate patient
CNA - Certified Nursing Assistant
Southern Green House Cottages
Rison, AR
07.2021 - 11.2021
- Worked in a nursing home and nursing facility
Customer Service Representative
Area Agency on Aging
Pine Bluff, AR
11.2020 - 04.2021
- Answer calls throughout the day also check if the client Medicaid is up to date and set up rides for doctors appointment and other places
- Managed client records
- Set up client appointments
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
Switchboard Operator
Jefferson Regional Medical Center
Pine Bluff, AR
09.2017 - 10.2020
Sales Associate
Jcpenney
08.2015 - 01.2016
- Guided customers in choosing items which reflected personal style and shape.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Operated cash register to process cash, check and credit card transactions.
Education
High school diploma - undefined
Dollarway High School
Pine Bluff, ARSkills
- Call center experience
- Microsoft Word
- HIPA
- Staff motivation
- Records management
- Phone etiquette
- Front desk
- Paging professionals
- Caregiving
- Appointment scheduling
- Phone call answering
- Multi-line Phone Systems
- English
- Typing
- Faxing documents
- Communication skills
- Protecting information
Managing phone systems
Certification
- CNA
- Driver's License
- CPR Certification
- Certified Nursing Assistant (CNA) May 2021 to May 2022
Timeline
Patient Care Technician
US Renal Care
09.2025 - 12.2025
Customer Service Representative
Simmons Bank
12.2024 - 09.2025
PCT (Patient Care Technician)
Fresenius Medical Care
08.2022 - 08.2023
CNA - Certified Nursing Assistant
Southern Green House Cottages
07.2021 - 11.2021
Customer Service Representative
Area Agency on Aging
11.2020 - 04.2021
Switchboard Operator
Jefferson Regional Medical Center
09.2017 - 10.2020
Sales Associate
Jcpenney
08.2015 - 01.2016
High school diploma - undefined
Dollarway High School