Knarik Kay Sargsyan
Van Nuys
Summary
Highly organized, client focused, self-motivated, detail-oriented, outside the box thinker, team player, quick learner, analytical thinker, with experience working in a culturally diverse environment. Strong organizational and time management skills. Computer proficient. Strong facilitation, mentoring, coaching, leadership, decision- making and interpersonal skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Financial Services Representative
Pacific Western Bank
Beverly Hills, CA
02.2022 - 06.2023
- Handle all facets of new business accounts including opening new business accounts, superseding accounts, account maintenance, research projects ordering checks and notary services
- Cross-sell Pacific Western Bank products and services through knowledge of services and customer needs
- Assist with daily and monthly audits and certifications
- Prepare documentation for new accounts under the Bank’s CIP/BSA and other bank policies
- Maintain a high-level knowledge of legal documentation required for various entity types
- Have a knowledge of and be a backup to other operational duties including teller and assisting the Branch operations manager
- Communicated opportunities for business improvement to operational leaders.
- Established profitability goals, recognizing wealth management needs and generating new business opportunities.
- Assembled methods and procedures to improve financial department's policies and reported outcomes to operational supervisor.
- Gathered member information and discussed appropriateness of plan and investment opportunities.
- Met with customers to assess needs and propose customized solutions.
Fraud Analyst/Sales Analyst
USAA Federal Savings Bank
05.2020 - 01.2022
- Managed and led dispute cases, issues/risks related to customers of the bank, timely raised issues to senior management for further discussion/ resolution
- Assisted clients by phone and email with transaction requests and account inquiries and worked as a liaison with other departments to meet client’s needs
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Processed transactions such as book transfers, deposits, payments, ordered checks, deposit slips and other supplies, processed stop payments for debit card, ACH
- Ensured front to back collaboration between stakeholders, such as the investigation team, executive resolution team, compliance team, fraud department and others
- Monitored and reviewed potentially suspicious transactions, overdrafts and large transaction activity, identified and suggested ways to improve current processes
- Analyzed red flags, identified, conducted internal database searches, escalated issues to the fraud department and AML compliance in a timely manner for further monitoring, liaised with the compliance teams on the progress and outcome of the investigation
- Trained new team members on case management system, policies and procedures of the bank, regulatory requirements, supervised and reviewed work of junior team members
- Collaborated with internal QA team with guidance on day-to-day responsibilities of the team and policies/ procedures; followed, handled requests for records and information, reviewed reports issued by the QA team, participated in discussions on identified issues/ gaps and remedial actions
- Worked with internal departments to confirm and update client information and help expedite any research requests and or refer them to the appropriate department to ensure timely responses.
Event Coordinator / Executive Assistant
U.S. Ling Institute
01.2020 - 04.2020
- Assisted the President and other executives in the management and administration of 200 + international students’ College Preparation and English as a Second Language training program
- Facilitated daily operations which included maintaining client database, marketing to new students, third-party vendor management
- Organized and oversaw school events and sought venue arrangements for cost efficient all-school events and extracurricular activities
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
Education
B.A. Degree - Humanities
Yerevan State University
Skills
- Excellent interpersonal and problem resolution skills
- Proficient in Windows/Apple OS, Microsoft Office
Timeline
Financial Services Representative
Pacific Western Bank
02.2022 - 06.2023
Fraud Analyst/Sales Analyst
USAA Federal Savings Bank
05.2020 - 01.2022
Event Coordinator / Executive Assistant
U.S. Ling Institute
01.2020 - 04.2020
B.A. Degree - Humanities
Yerevan State University