Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
Generic
KNATALIA COLEMAN

KNATALIA COLEMAN

Houston,TX

Summary

Results-oriented Customer Service Representative with 10+ years of experience in providing exceptional customer support. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction. Seeking to leverage my expertise in a dynamic customer service role

Overview

10
10
years of professional experience

Work History

Intake Case Manager

Conduent
, Texas
08.2021 - 04.2023
  • Conducted comprehensive intake interviews to assess clients’ needs, goals, and eligibility for services.
  • Developed individualized service plans, outlining goals, objectives, and appropriate interventions.
  • Collaborated with clients to identify and connect them with community resources, such as housing assistance, healthcare, and employment programs.
  • Assisted clients in completing necessary documentation and applications for social services and benefits.
  • Maintained accurate and confidential client records, documenting assessments, progress, and interventions.

Senior Customer Care Representative

Sunbit
Las Vegas, Nevada
06.2019 - 08.2021
  • Responded to customer inquiries via phone, email, and live chat, addressing concerns and providing accurate information.
  • Assisted customers in navigating the company’s products and services, resulting in increased sales and customer retention.
  • Resolved complex customer issues by collaborating with cross-functional teams, including sales, technical support, and billing.
  • Maintained customer databases and updated records with relevant information and interactions.
  • Received multiple positive customer feedback and recognition for exceptional service.

Administrative Assistant II

State of Nevada
Las Vegas, Nevada
09.2016 - 03.2019
  • Organized meetings by organizing spaces, preparing documentation, and completing meeting notes.
  • Handled communications between staff and customers, including producing error-free correspondence and routing all mail
  • Updated databases and spreadsheets regularly to track progress
  • Trained office staff in use of different equipment and software programs.

Transportation Administrator

Clark County School District
Las Vegas, Nevada
10.2013 - 08.2016
  • Accomplished daily and monthly goals through oversight of staff activities.
  • Coordinated regular reporting covering transportation operations for internal and external review.
  • Prevented excess turnover by engaging, motivating and recognizing employee performance.
  • Identified areas in need of improvement by monitoring KPIs
  • Boosted profits with continuous improvement strategies focused on eliminating dry routes,optimizing routes and negotiating more favorable contracts.

Education

Associate - Arts

A.A - undefined

Bryant & Stratton

Skills

Excellent verbal and written communication skills

undefined

Additional Information

  • AWARDS , Customer achievement award Customer hero Award 100% QA Award Star award

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Intake Case Manager

Conduent
08.2021 - 04.2023

Senior Customer Care Representative

Sunbit
06.2019 - 08.2021

Administrative Assistant II

State of Nevada
09.2016 - 03.2019

Transportation Administrator

Clark County School District
10.2013 - 08.2016

Associate - Arts

A.A - undefined

Bryant & Stratton

Similar Profiles

CREATE PROFILE
KNATALIA COLEMAN