KNATALIA COLEMAN
Houston,TX
Summary
Seasoned in elevating customer experiences. I excel in leadership and interpersonal communication, driving team efficiency and customer satisfaction. Skilled in Microsoft Office and adept at multitasking with a proven track record of delivering high-quality service. Strong communicator with a focus on attention to detail and the ability to thrive in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Lead Server
Johnnie Bleu
08.2023 - 09.2024
- Lead and manage the server team, ensuring high performance, efficiency, and customer satisfaction
- Greet and welcome guests, ensuring a warm and positive dining experience from start to finish
- Manage order adjustments, special dietary requests, and substitutions effectively
- Ensure compliance with health, safety, and sanitation guidelines
- Train and mentor new servers, providing guidance on service standards, menu knowledge, and restaurant policies
Bay Host
Topgolf
08.2018 - 06.2023
- Welcomed guests upon arrival and provided exceptional customer service
- Carefully listened to each guest preference and offered the best decision making to tailor to their needs
- Assisted guest in understanding the importance of Top Golf's safety rules, the rules of responsible alcohol service, along with how to enjoy the game
- Offered food, beverages and alcohol for guest 21 and older
- Processed cash and credit card payment for guest
- Engaged with guest and ensured they are always cared for
- Ensured the bays were cleaned and ready for each guest
- Maintained positive body language and eye contact during interactions and outside of my interpersonal interactions
Customer Service Representative
Sunbit
06.2015 - 07.2018
- Worked directly with our members to provide legendary service, assistance and advice on a variety of needs
- Intercepted multiple inbound phone calls
- Calls ranged from helping customers maintain their memberships, update members information and offered valuable products and services
- Collected deposits and billing payments over the phone and/or the internet
- Effectively completed contract forms online and issued service discontinuances orders
- Deescalated situations and effectively addressed conflicts and solutions over the telephone
Cocktail Server
Hard Rock Hotel and Casino - Hard Rock Live
03.2014 - 05.2015
- Greeted guest, verified the ID presented matched each guest, took drink orders, correctly entered drinks into POS terminal and ensured efficient delivery
- Provided a fun, safe and friendly atmosphere for customers, while providing excellent service serving cocktails, wine and beer.
- Handled all forms of payments, including operating a cash register, as well as the micro systems
- Fluctuated between all shifts and floors, assisted in bartending and becoming a top selling cocktail server during my stay
- Leveraged wine, spirits and cocktail expertise to make knowledge-based recommendations to patrons
Education
Associate of Arts -
Bryant And Stratton College
Getzville, NY06-2025
High School Diploma -
Cheyenne High School
Las Vegas, NV06-2011
Skills
- Microsoft Office
- Leadership
- Interpersonal Communication
- Critical Thinking
- Multitasking
- Organizational Development
- Time Management
- Customer Service
- Team Building
- Problem Solving
- Active listening
- Adaptability
- Attention to detail
- Work ethic
- POS system operations
Accomplishments
Top team performer
Recognized for customer service excellence
Top metrics award 2x
Timeline
Lead Server
Johnnie Bleu
08.2023 - 09.2024
Bay Host
Topgolf
08.2018 - 06.2023
Customer Service Representative
Sunbit
06.2015 - 07.2018
Cocktail Server
Hard Rock Hotel and Casino - Hard Rock Live
03.2014 - 05.2015
Associate of Arts -
Bryant And Stratton College
High School Diploma -
Cheyenne High School
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