Knatalia Coleman
Houston,TX
Summary
Dedicated and experienced waitress with 5 years of providing exceptional service in fast paced environments. Adapt at multitasking, resolving customer concerns, and upselling menu items. Looking to contribute my strong customer service skills and work ethic to the company to enhance guest satisfaction.
Overview
8
8
years of professional experience
Work History
Lead Server
Johnnie bleu
Houston , TX
08.2023 - 04.2024
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Provide excellent customer service to guests in a high-volume, fine dining lounge.
- Manage multiple tables simultaneously while ensuring timely and accurate food and beverage delivery.
- Maintain a clean and welcoming environment for all guests.
Intake Claims Case Manager
Conduent
Houston, TX
08.2021 - 08.2023
- Conducted Comprehensive intake interviews to assess clients needs, goals, and eligibility for services
- Developed individualized service plans, outlining goals, objective, and appropriate interventions
- Collaborated with clients to identify and connect them with community resources, such as housing assistance, healthcare, and employment programs
- Assisted clients in completing necessary documentation and applications for social services and state benefits.
- Maintained accurate and confidential client record, documenting assessments, progress, and interventions
- Ensured all medical and State claims were processed effectively and accurately
- Negotiated with pharmacies and clients on claim payouts and overpayments.
- Managed over 10 case loads per week
Senior Member Generalist
Sunbit
Las Vegas, NV
06.2019 - 08.2021
- Responded to over 50 member inquiries via phone, email, and live chat, addressing concerns and providing accurate information per day.
- Assisted customers in navigating companies products and services, resulting in increased sales and customer retention by 10%.
- Resolved complex customer issues by collaborating with cross-functional teams, including sales, technical support, and billing
- Maintained customer databases and updated records with relevant information and interactions
- Received multiple positive customer feedback and recognition for exceptional service.
Waitress
Oyster Bar
Las Vegas, NV , NV
09.2016 - 03.2019
- Greet and seat guests, ensuring a pleasant and welcoming experience from start to finish.
- Guide guests through menu selections, provide recommendations, and offer detailed explanations of daily specials.
- Handle complaints professionally and resolve issues to maintain guest loyalty and satisfaction.
- Delivered efficient, courteous service to customers in a busy restaurant, managing up to 10 tables per shift.
Education
Associate - Criminal Justice, Arts
Bryant & Stratton
Online05-2026
Skills
- Customer service, Communication skills, Computer literacy, Microsoft excel, Guest services, Leadership
- Documentation review, Time management
- Supervision and leadership
- Multitasking Abilities
- Regulatory Guidelines
- Oral And Written Communication
- Attention To Detail
- Production Standards
- Customer Service
- Customer Inquiries
- Order Taking and Processing
- High-volume dining
- Table setting arrangements
- Problem-Solving
- POS Systems
- Liquor, wine, and food service
- Cash Handling
- Positive and Friendly Attitude
Quote
" I can do anything through Christ who strengthens me"
Philippians 4:13
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid time offHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Lead Server
Johnnie bleu
08.2023 - 04.2024
Intake Claims Case Manager
Conduent
08.2021 - 08.2023
Senior Member Generalist
Sunbit
06.2019 - 08.2021
Waitress
Oyster Bar
09.2016 - 03.2019
Associate - Criminal Justice, Arts
Bryant & Stratton
Similar Profiles
KNATALIA COLEMANKNATALIA COLEMAN
Lead Server at Johnnie BleuLead Server at Johnnie Bleu
Lillian WashingtonLillian Washington
Technology Education Teacher at Johnnie R Carr Middle SchoolTechnology Education Teacher at Johnnie R Carr Middle School
Jesalie CappasJesalie Cappas
Pet Sitter at My Parents: Johnnie and StephaniePet Sitter at My Parents: Johnnie and Stephanie