Summary
Overview
Work History
Education
Skills
Timeline
Generic

Knawza Mccall

West Palm Beach

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

25
25
years of professional experience

Work History

Administrative Assistant(promotion)

The School District Of Palm Beach County
03.2025 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.

Behavioral Interventionist(promotion)

The School District of Palm Beach County
02.2018 - 03.2025
  • Supported the development of individuals with special needs by creating positive behavior strategies
  • Coordinated and led group activities to promote positive behavior and socialization
  • Collaborated with multidisciplinary teams to ensure that needs of student were met
  • Reduced classroom disruptions by providing proactive support to teachers in managing challenging behaviors.
  • Partnered with parents to create consistent routines and expectations across home and school settings, reinforcing desired behaviors more effectively.
  • Developed strong rapport with students through active listening and empathetic understanding, fostering trust and open communication channels.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.

Assistant Behavioral II/Westward Elementary

The School District of Palm Beach County
08.2018 - 02.2022
  • Developed and implemented behavior plans and monitored progress towards goals
  • Maintained data on student progress and documented any changes in behavior
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.

Aftercare counselor/Westward Elementary

The School District of Palm Beach County
08.2017 - 02.2022
  • Developed and implemented a variety of educational, recreational, and social activities
  • Monitored the safety and wellbeing of students in the aftercare program

Substitute Teacher/Belle Glade Elementary

The School District of Palm Beach County
08.2010 - 08.2016
  • Provided instruction to students in grades PreK through 5th in the absence of the regular classroom teacher

Safe Haven Manager/promotion

The City of Belle Glade
09.2008 - 08.2010
  • Managed a Safe Haven program that provided housing and services to homeless individuals in a residential setting.
  • Developed effective procedures and policies to ensure the safety of residents and staff.

Neighborhood Resource Specialist

The City of Belle Glade
05.2006 - 09.2008
  • Provided support to local community members to ensure their access to essential resources and services such as housing, medical care, education, and employment
  • Assisted local residents in navigating the complex public benefits system, including applying for public benefits and understanding their rights and responsibilities
  • Collaborated with city agencies and other organizations to develop and implement programs and services that meet the needs of the community

Clerk Typist Specialist

Glades Correctional Institution
03.2000 - 05.2006
  • Delivered outstanding customer service when interacting with clients over the phone or via email correspondence.
  • Provided essential support during audits by compiling accurate records and documentation as requested by auditors.
  • Increased efficiency by streamlining data entry processes and implementing time-saving shortcuts.
  • Reduced errors in typed documents by thoroughly proofreading and editing work before submission.

Education

High School Diploma - General

Glades Central High School
06.1997

No Degree - Organizational Management

Palm Beach Atlantic
Palm Beach, FL
05-2026

Business

University Of Phoenix
01.2006

Skills

  • Client support
  • Detail-oriented data management
  • Experienced in software utilization
  • Administrative support
  • Customer service

Timeline

Administrative Assistant(promotion)

The School District Of Palm Beach County
03.2025 - Current

Assistant Behavioral II/Westward Elementary

The School District of Palm Beach County
08.2018 - 02.2022

Behavioral Interventionist(promotion)

The School District of Palm Beach County
02.2018 - 03.2025

Aftercare counselor/Westward Elementary

The School District of Palm Beach County
08.2017 - 02.2022

Substitute Teacher/Belle Glade Elementary

The School District of Palm Beach County
08.2010 - 08.2016

Safe Haven Manager/promotion

The City of Belle Glade
09.2008 - 08.2010

Neighborhood Resource Specialist

The City of Belle Glade
05.2006 - 09.2008

Clerk Typist Specialist

Glades Correctional Institution
03.2000 - 05.2006

Business

University Of Phoenix

High School Diploma - General

Glades Central High School

No Degree - Organizational Management

Palm Beach Atlantic

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Knawza Mccall