Knedra McBride
Westlake,TX
Summary
Diligent professional with great teamwork abilities and focus on safe production. History assembling high rate of products per hour in fast-paced environment by applying strong multi-tasking, organizational and teamwork abilities to meet challenging demands. Good technical and mechanical knowledge developed several years of related experience.
Overview
13
13
years of professional experience
Work History
Assembly Line Worker
Lear Corpartion
Grand Prairie, Texas
12.2023 - 04.2024
- Assisted in the development of new assembly processes and procedures.
- Worked through each required task and step in production processes.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Performed quality checks on products and documented discrepancies.
- Assembled component parts of items and completed hand-finishing of final products.
Warehouse Order Selector
McLane Company
Fort Worth, TX
10.2021 - 01.2022
- Optimized project completion time by multitasking duties using heavy equipment.
- Pulled merchandise to fulfill orders to specification.
- Reported damaged products or safety hazards to immediate supervisor.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Conducted inventory transactions using scanner gun.
Customer Service Representative
AutoZone
Fort Worth, TX
08.2017 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Shift Manager
Jack in the Box
Fort Worth, TX
12.2016 - 08.2018
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Secretary
Interstate Auto Brokers
Fort Worth, TX
06.2011 - 08.2017
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Sent and distributed mail and parcels.
- Scheduled meetings and sent invitations specifying time and location.
- Assisted with accounts receivable and accounts payable functions.
Education
Associate of Applied Science -
Tarrant County College
Fort Worth, TX05-2026
High School Diploma -
Guthrie Job Corps Center
Guthrie, OK10.2003
Skills
- Product identification
- Picking and processing
- Storage organization
- Shipping and packaging
- Credit Card Payment Processing
- Order and Refund Processing
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Transaction Processing
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Customer Service
- Multitasking and Prioritization
- Call Documentation
- Equipment operation
- Product selection
- Safety compliance
- Team collaboration
- Problem solving
- Quality control
Timeline
Assembly Line Worker
Lear Corpartion
12.2023 - 04.2024
Warehouse Order Selector
McLane Company
10.2021 - 01.2022
Customer Service Representative
AutoZone
08.2017 - 03.2020
Shift Manager
Jack in the Box
12.2016 - 08.2018
Secretary
Interstate Auto Brokers
06.2011 - 08.2017
High School Diploma -
Guthrie Job Corps Center
Associate of Applied Science -
Tarrant County College