Kniyah Abrams
Detroit,MI
Summary
Detail-oriented professional with experience in quality assurance and team collaboration. Known for effectively addressing customer inquiries and ensuring timely product delivery. Committed to driving operational excellence and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Fulfillment Problem Solver
Amazon
Pontiac, Mi
11.2021 - Current
- Identified and resolved customer issues related to order fulfillment.
- Resolved customer inquiries related to order status and shipping delays.
- Resolved disputes between customers and suppliers in a timely manner.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Collaborated with other departments to ensure timely delivery of products or services.
- Conducted quality assurance tests to ensure product reliability prior to shipment.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Packaged fragile items with protective padding to prevent damages during shipments.
Education
Some College (No Degree) -
Wayne County Community College
Detroit, MI07-2026
Skills
- Order fulfillment
- Problem resolution
- Quality control
- Inventory management
- Inventory management
- Data entry
- Team collaboration
- Customer service
- Inventory management
Timeline
Fulfillment Problem Solver
Amazon
11.2021 - Current
Some College (No Degree) -
Wayne County Community College