Morgan Geertsema
Minneapolis,MN
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
6
6
years of professional experience
Work History
Personal Assistant
Self-employeed
01.2021 - 11.2023
- Scheduled and accompanied clients to medical appointments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with daily living activities, running errands, and household chores.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained appropriate filing of personal and professional documentation.
Sales Associate
Kittsona
03.2018 - 02.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Monticello Senior High School
Monticello, MN06.2015
Skills
- Database Entry
- Customer Service
- Multi-Line Phone Proficiency
- Dedicated Team Player
- Appointment Scheduling
- Filing and Data Archiving
- Attention to Detail
- Microsoft Office Proficiency
Timeline
Personal Assistant
Self-employeed
01.2021 - 11.2023
Sales Associate
Kittsona
03.2018 - 02.2020
High School Diploma -
Monticello Senior High School
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