Kimberly Johnson
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Wedding Planner
Little White Wedding Chapel
04.2023 - Current
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
Apartment Leasing Agent
Westland Real Estate Group
09.2022 - 04.2023
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
Guest Relations Specialist
Intouch
07.2022 - 09.2022
- Anticipated and attentively handled guest needs or concerns.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Engaged guests through upbeat conversation and personalized service.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
Payroll Clerk
QuickBooks
04.2021 - 08.2022
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
Certified Tax Preparer
TurboTax
01.2021 - 04.2022
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Researched tax implications for various deductions and credits.
Tax Preparer
Liberty Tax
12.2016 - 03.2019
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Maintained compliance by adhering to current tax laws and regulations.
Education
GED -
Maxine Waters Employment Preparation Center
Los Angeles, CA10.2013
Business Office Administration Certificate - Business Administration And Management
UEI College - Gardena
Gardena, CA06.2005
Skills
- Timeline Adherence
- Team Goals
- Client Correspondence
- Database Entry
- Filing
- Team Collaboration
- Data Entry and 10-Key
- Prioritization
- Active Listening
- Reading Comprehension
Timeline
Wedding Planner
Little White Wedding Chapel
04.2023 - Current
Apartment Leasing Agent
Westland Real Estate Group
09.2022 - 04.2023
Guest Relations Specialist
Intouch
07.2022 - 09.2022
Payroll Clerk
QuickBooks
04.2021 - 08.2022
Certified Tax Preparer
TurboTax
01.2021 - 04.2022
Tax Preparer
Liberty Tax
12.2016 - 03.2019
GED -
Maxine Waters Employment Preparation Center
Business Office Administration Certificate - Business Administration And Management
UEI College - Gardena
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