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Associate Principal Engineer

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Specializing as an advocate member services in a call center environment educates and guides customers through coverages, claims and other program inquiry and policies. Exercising patience and compassionate attention of our members, providers, and facilities on every call, first call resolution. Documenting in transactional systems with active listening. Evaluate and explain components of health insurance coverages by phone calls, chats and web messages following company guidelines. Service your dedicated product line of business while assisting alternate product lines on an as-needed basis by problem solving. Effectively communicate and collaborate through outbound calls across departmental initiatives to manage optimal member care, minimized health risks, to drive and impact goals.
Experienced with patient care and customer service, essential for successful health concierge roles. Utilizes strong interpersonal skills to foster trust and satisfaction among clients. Knowledge of healthcare systems and processes ensures efficient and effective service delivery.

Dynamic Health Concierge at CVS Health/Aetna with expertise in care coordination and customer support. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skilled in insurance verification and maintaining patient confidentiality, I thrive in fast-paced environments, adapting quickly to meet evolving client needs while delivering compassionate service.

Proven track record in enhancing patient and customer experiences, notably at Aetna Healthcare, by streamlining processes and leveraging expertise in insurance verification and patient confidentiality. Demonstrated ability to manage sensitive information and improve operational efficiency, achieving significant reductions in wait times. Skilled in both rapid data entry and maintaining high stress tolerance, consistently delivering results beyond expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Proven track record in enhancing patient and customer experiences, demonstrated during my tenure at Aetna, a CVS Health. Skilled in insurance verification and fostering teamwork, I significantly improved service delivery and patient satisfaction. Expert in maintaining patient confidentiality and excelling under pressure, my approach led to increased program participation and reduced complaints.

Objective: To work with a company that can utilize 10 years plus experience in customer service, Personable and dedicated customer service representative with extensive experience.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

KNYREESSA HARDIMAN

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Health Concierge

Case Manager

Care Coordinator

Chart Retrieval Specialist

Case Manager

Education

High School Diploma -

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Health Concierge

Case Manager

Care Coordinator

Chart Retrieval Specialist

Case Manager

High School Diploma -

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