Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Koa Work

Game Manager
Los Angeles,CA

Summary

A dedicated professional seeking to benefit a team that is on the forefront of the gaming industry. Strong analytical skills and personable outlook that ensures to add value to any organization. Game Manager for MMORPG.com's "Most Improved MMO" in 2022 (Black Desert Online).

Overview

2
2
years of professional experience

Work History

Community Manager - Black Desert Mobile

Pearl Abyss America
02.2024 - 06.2024
  • Enhanced online community engagement by creating and implementing tailored content strategies.
  • Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation.
  • Increased membership retention rates by developing targeted campaigns aimed at re-engaging inactive users.

Game Manager - Black Desert Online

Pearl Abyss America
2 2023 - 01.2024
  • Managing in-game currency refunds, item restorations and account information for North America and Europe servers (>100,000 active accounts)
  • Communicating effectively with 3rd party customer support company (Mogi Group) to maintain player satisfaction.
  • Lead personalization specialist for Black Desert Online's Steam page.
  • Developed webpages for in-game notices and events on official webpage.
  • Utilizing game's database to solve account issues and find in-game deficiencies for developers.
  • Create and execute in-game events to improve player experience.

Community Manager - Black Desert Online

Pearl Abyss
06.2022 - 01.2023
  • Planned and executed promotional activities to drive community engagement for hundreds of participants and increase occupancy numbers (TwitchCon, Content release events, Anime Expo)
  • Created in-game events for communities to strengthen player sentiment.
  • Gathered community feedback and suggestions for the game improvement from the community.
  • Maintained strong relationships with Content Creators for Black Desert to manage the Content Creator Program.
  • Host of the official Twitch Account for Black Desert Online (MMORPG) in North America

Education

Bachelor of Arts - Business Administration

University of Washington - Foster School of Business
Seattle, WA
08.2017 - 2021.06

Skills

    Communication

    Problem-solving / Critical Thinking

    Strategic Decision-making

    Relationship Building

    Customer Service Management Experience

    Adaptability and Flexibility

Interests

Video games

Golf

Following Major Sports

Traveling

Music

Timeline

Community Manager - Black Desert Mobile

Pearl Abyss America
02.2024 - 06.2024

Community Manager - Black Desert Online

Pearl Abyss
06.2022 - 01.2023

Bachelor of Arts - Business Administration

University of Washington - Foster School of Business
08.2017 - 2021.06

Game Manager - Black Desert Online

Pearl Abyss America
2 2023 - 01.2024

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Koa WorkGame Manager