Melvin McGill
Rahway,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Client Advisor Team Lead
Gucci
Jersey City, NJ
07.2021 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Financial Service Representative
Merrill Edge
Trenton, NJ
04.2020 - 07.2021
- Unlicensed Investment service representative, assist customers with account questions and concerns with being knowledgeable with all investment products
- Provide stellar customer service and achieving 100% on surveys.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Licensed Service Agent
CSAA Insurance Group, AAA
Hamilton, NJ
01.2019 - 04.2020
- Agent with license in personal lines
- Assist members with explanation of CSAA Insurance (, ) products and help them with understanding their coverage
- Providing stellar customer service to each member and receiving highest mark possible.
- Obtained underwriting approval by completing application for coverage.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Managed over 50 calls per day
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Relationship Manager
Bank of America
Princeton, NJ
06.2014 - 01.2019
- Assist customers with account questions and concerns with being knowledgeable with all bank products
- Submitted loans full knowledge of business products
- Provide stellar customer service and achieving 100% on surveys
- Coaching fellow co-workers and tellers helping them achieve their goal as well.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
Store Manager
Wells Fargo
Hopewell, NJ
07.2013 - 12.2013
- Leading and coaching teams to meet business needs to help assist customers and maintain relationships
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Managing all reports and schedules to make sure there is coverage to handle business during peak times
- Provide customer service to all small business
- Assisting with merchant and payroll, maintain book of small business customers that range from 0 to 1 million in revenue, servicing accounts and being their personal specialist, knowledgeable of business loans and business real estate.
Business Specialist
Wells Fargo
Ewing, NJ
12.2012 - 07.2013
- Conducted research to identify customer needs.
- Developed growth strategies based on customer satisfaction and financial gain.
- Consistently built long-term relationships with existing and new customers.
- Prepared and maintained records of sales and revenue.
- Devised strategies to improve organization efficiency and optimize group management.
- Prepared over 100 sales contracts to adhere to business guidelines
- Prepared and maintained records of sales and revenue
- Introduced new methods, practices and systems to reduce turnaround time
Personal Banker
Ewing, NJ
10.2010 - 12.2012
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Expanded client base by promoting new financial products.
- Performed vault duties to handle large deposits of up $80,000 and distribute currency to coworkers.
Teller
Bordentown, NJ
06.2009 - 01.2010
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Handled over 50 clients per day to assist with banking transactions
Education
Associate of Science - Fashion Merchandising
Mercer County Community College
Trenton, NJ06.2024
High School Diploma -
Trenton Central High School
Trenton, NJ06.2002
Skills
- Microsoft Word, Excel, and PowerPoint
- Creative: Photoshop and Illustrator
- Business: Sales, Marketing, Customer Service, Training and Administrative
- Digital Currency
- High Net Worth Individuals Marketing
- Legal Considerations
- Onboarding and Orientation
- Evaluating Employee Work
- Coaching and Mentoring
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Calm and Professional Under Pressure
Timeline
Client Advisor Team Lead
Gucci
07.2021 - Current
Financial Service Representative
Merrill Edge
04.2020 - 07.2021
Licensed Service Agent
CSAA Insurance Group, AAA
01.2019 - 04.2020
Relationship Manager
Bank of America
06.2014 - 01.2019
Store Manager
Wells Fargo
07.2013 - 12.2013
Business Specialist
Wells Fargo
12.2012 - 07.2013
Personal Banker
10.2010 - 12.2012
Teller
06.2009 - 01.2010
Associate of Science - Fashion Merchandising
Mercer County Community College
High School Diploma -
Trenton Central High School
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