Summary
Overview
Work History
Education
Skills
Timeline
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Kobe Jones

Atlanta,GA

Summary

Proven track record in enhancing customer satisfaction and engagement, notably at Amazon, through innovative problem-solving and exceptional service. Skilled in forklift operation and adept at fostering strong stakeholder relationships. Demonstrates a keen attention to detail and a commitment to workplace safety, driving project success and efficiency in order fulfillment processes.

Overview

6
6
years of professional experience

Work History

Csg1 Associate

Amazon
10.2023 - 08.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.

Warehouse Associate

Performance Foodservice
08.2018 - 11.2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as Number pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Strapped items down over protective padding to secure throughout transportation.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assisted in receiving, stocking and distribution of merchandise.

Education

Some College - Broadcast Journalism

Mississippi State University
Starkville, MS

High School Diploma -

Murrah High School
Jackson Ms
05.2020

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Customer Engagement
  • Workplace Safety
  • Complex Problem-Solving
  • Order Fulfillment
  • Forklift Operation
  • Creative Thinking
  • Honest and Dependable
  • Adaptable and Flexible

Timeline

Csg1 Associate

Amazon
10.2023 - 08.2024

Warehouse Associate

Performance Foodservice
08.2018 - 11.2018

Some College - Broadcast Journalism

Mississippi State University

High School Diploma -

Murrah High School

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Kobe Jones