Kobi Fortino
South Lyon,Michigan
Summary
Ethical Police Cadet with proficiency in investigations and proven aptitude to develop skills and knowledge necessary as a Probation Officer. Highly skilled in laws and local regulations. Accomplished at leveraging education and training to support organization needs. Willing to work flexible schedule, overnight and weekends.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Police Cadet
Novi Police Department
Novi, MI
01.2020 - Current
- Greeted visitors, answered inquiries, and provided information regarding departmental services.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Fingerprinted individuals and performed background checks.
- Operated computer to access law enforcement records, type reports and send messages.
- Assisted in the processing of criminal evidence and documents.
- Helped sworn and civilian personnel with essential non-emergency tasks.
- Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Supported sworn officers by taking police reports regarding minor incidents from citizens.
- Classified, indexed and stored property and evidence seized and recovered by police personnel.
- Adhered to departmental policies and regulations governing operations.
- Performed administrative tasks such as data entry into computer systems or filing paperwork.
Team Lead
Premier Pet Supply
Novi, M
06.2019 - 03.2023
- Resolved escalated customer complaints or queries promptly and efficiently.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Negotiated contracts with vendors for supplies, products, and services.
Mobile Expert
Collins Mobile (T-Mobile)
Milford, MI
10.2017 - 06.2019
- Explained features of various products and services available in order to facilitate customer decision making process.
- Provided product information, quotes, availability, prices and delivery options to customers.
- Set up new accounts and listed personal, demographic and payment information in system.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Developed strategies to increase new business opportunities through lead generation activities such as cold calling prospects.
Public Safety Aide
Huron-Clinton Metroparks
Brighton, MI
03.2017 - 08.2018
- Patrolled parks, trails, beaches, and other recreational areas to provide a safe environment for visitors.
- Participated in training exercises designed to improve skills related to public safety operations.
- Promoted positive relationships between law enforcement officers and members of the community.
- Assisted police officers with patrol duties, including directing traffic, responding to incidents, and providing crowd control.
- Provided assistance to citizens in need of aid and responded to emergency calls.
- Performed basic first aid in response to injuries or medical emergencies as needed.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Inspected parking lots for illegally parked vehicles and issued citations when necessary.
Shift Supervisor
Pet Supplies Plus
South Lyon, MI
03.2015 - 02.2017
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Maintained accurate records of daily transactions and deposits.
- Supervised and led employees to maintain productivity and customer service levels.
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids08-2023
Associate of Applied Science - Criminal Justice
Schoolcraft College
Livonia01-2022
Skills
- Accident Investigation
- Report Writing
- Public Safety
- Traffic Management
- Coaching
- MS Excel
- Criminal Law Knowledge
- Front Desk Management
- Fingerprinting
- Data Entry
- Customer Service
- Conflict Management
- Staff Training
- Organizational Skills
Certification
- Law Enforcement Information Network License
References
References available upon request.
Timeline
Police Cadet
Novi Police Department
01.2020 - Current
Team Lead
Premier Pet Supply
06.2019 - 03.2023
Mobile Expert
Collins Mobile (T-Mobile)
10.2017 - 06.2019
Public Safety Aide
Huron-Clinton Metroparks
03.2017 - 08.2018
Shift Supervisor
Pet Supplies Plus
03.2015 - 02.2017
Bachelor of Science - Criminal Justice
Ferris State University
Associate of Applied Science - Criminal Justice
Schoolcraft College
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