Years of full service sales
Koby Edwards
Tempe,AZ
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
2
2
3
3
Years of customer service
2
2
Years in management
Work History
Host
Tempe Improv
04.2023 - Current
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Sales Manager
Power Connections
03.2021 - 04.2023
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team, stepping in to support employees and deliver smooth sales processes for clients.
Customer Service Associate
Lowe's
03.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
Richland High School
Richland, WA06.2020
Skills
- Customer Retention Abilities
- B2B Sales
- Product and Service Knowledge
- Sales Expertise
Timeline
Host
Tempe Improv
04.2023 - Current
Sales Manager
Power Connections
03.2021 - 04.2023
Customer Service Associate
Lowe's
03.2020 - 04.2021
High School Diploma -
Richland High School
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