Summary
Overview
Work History
Skills
Accomplishments
Interests
x1 Joint Service Achievement Medal x2 National Intelligence Meritorious Unit Citation
Timeline
Generic
Kodey Morace

Kodey Morace

Beaverton,OR

Summary

Service management professional with extensive expertise in delivering and optimizing service operations. History of streamlining processes and improving client satisfaction through robust project management and strategic initiatives. Focused on team collaboration and achieving results, known for adaptability and reliability.

Overview

10
10
years of professional experience

Work History

Service Delivery Manager

Ricoh USA
06.2023 - Current
  • Oversaw end-to-end delivery of enterprise print services for a high-profile global retail client, ensuring operational excellence across both corporate and retail environments.
  • Managed daily print center operations, including supervision, process improvement, and performance development of on-site staff, maintaining exceptional service levels and client satisfaction.
  • Directed project management initiatives encompassing hardware implementations, print infrastructure upgrades, and workflow optimizations to enhance productivity and reduce costs.
  • Acted as the primary liaison between the client’s corporate decision-makers and Ricoh technical teams, fostering strong, collaborative relationships and ensuring alignment with evolving business needs.
  • Reviewed and approved monthly invoices, created and managed purchase orders, and ensured budget adherence in line with contract deliverables.
  • Led process improvement initiatives and implemented best practices in print production, device management, and service reporting, resulting in measurable operational efficiencies.
  • Delivered consistent communication to client leadership through business reviews, performance reports, and proactive service recommendations.
  • Created and presented monthly operation reports to key client contacts and Ricoh technical team members.

Business Analyst

Ricoh USA
09.2022 - 06.2023
  • Analyzed business processes to identify inefficiencies and recommend improvements.
  • Collaborated with cross-functional teams to gather requirements and define project scope.
  • Developed data models and dashboards using analytical tools for informed decision-making.
  • Led stakeholder meetings to align project objectives with business strategies.
  • Job shadowed Ricoh Service Delivery Manager position to ensure smooth transition after retirement of prior holder of title

Technical Specialist

Ricoh USA
03.2022 - 09.2022
  • Provide on-site technical expertise for Microsoft applications.
  • Support over 250 Nike expatriate employees at over 25 sites worldwide in the dissemination, redirection, and reception of their personal logistical needs.
  • Support all Nike retail stores across the United States in the
    dissemination of personal and corporate logistical needs.
  • Support Ricoh - Nike CBRE onsite management team in
    billing, and building of the Monthly Operational Report.
  • Supports all special projects to ensure customer needs are met.
  • Pull reports and manipulate data to extrapolate vital
    information to improve operational procedures.
  • Improved the efficiency of the operational duties of the Nike expatriate mail clerk position by streamlining and improving research procedures.

Intelligence Analyst

United States Navy
07.2015 - 07.2021

Duty Stations: Commander, U.S. Pacific Fleet (COMPACFLT) | U.S. Africa Command (AFRICOM)

  • Produced comprehensive operational intelligence assessments for fleet commanders, supporting maritime domain awareness, force readiness, and mission planning across the Indo-Pacific area of operations.
  • Contributed to the development and refinement of naval operational doctrine, incorporating intelligence-driven insights to shape future fleet tactics, techniques, and procedures.
  • Conducted in-depth analysis of foreign naval capabilities, regional security dynamics, and emerging threats to inform both real-time operations and long-term strategic planning.
  • Served as an intelligence builder and reporter supporting flag-level decision-making at U.S. Africa Command, providing strategic intelligence products that informed policy, resource allocation, and regional engagement strategies.
  • Authored and contributed to intelligence papers and graphic reports published through the Defense Intelligence Agency (DIA), advancing interagency understanding of regional maritime and security issues.
  • Collaborated with joint, interagency, and multinational partners to ensure intelligence sharing and operational alignment across commands.
  • Utilized multiple classified intelligence systems and databases to fuse information from diverse sources, delivering actionable intelligence in high-tempo environments.
  • Recognized for analytical excellence, leadership in intelligence integration, and contributions to command-level strategic initiatives.

Skills

  • Customer satisfaction
  • Customer engagement
  • Client relationship management
  • Project planning
  • Service level agreement management
  • Solutions development
  • Pain point resolution

  • Project implementation
  • Billing & invoicing
  • Highly skilled in Powerpoint
  • Highly skilled in Coupa
  • Proficient in Oracle
  • Proficient in Microsoft suite

Accomplishments

    Directed and managed hardware refresh project across North America for more than 150+ retail locations in two countries, overseeing end-to-end project planning, logistics, and key contact communication to achieve on-time, on-budget implementation.

Interests

  • I have a passion for photography and editing photos
  • Historical Exploration
  • Team Sports

x1 Joint Service Achievement Medal x2 National Intelligence Meritorious Unit Citation

Joint Service Achievement Medal (JSAM) is presented to those who have performed either an exceptional achievement or commendable service.


National Intelligence Meritorious Unit Citation (NIMUC) is an award of the National Intelligence Awards Program, for contributions to the United States Intelligence Community. It may be awarded for the collective performance of a unit or group that has resulted in accomplishments of a clearly superior nature and of significant benefit to the Intelligence Community. 

Timeline

Service Delivery Manager

Ricoh USA
06.2023 - Current

Business Analyst

Ricoh USA
09.2022 - 06.2023

Technical Specialist

Ricoh USA
03.2022 - 09.2022

Intelligence Analyst

United States Navy
07.2015 - 07.2021
Kodey Morace