Kodey Morace

• Oversaw end-to-end delivery of enterprise print services for a high-profile global retail client, ensuring operational excellence across both corporate and retail environments.
• Managed daily print center operations, including supervision, process improvement, and performance development of on-site staff, maintaining exceptional service levels and client satisfaction.
• Directed project management initiatives encompassing hardware implementations, print infrastructure upgrades, and workflow optimizations to enhance productivity and reduce costs.
• Acted as the primary liaison between the client’s corporate decision-makers and Ricoh technical teams, fostering strong, collaborative relationships and ensuring alignment with evolving business needs.
• Reviewed and approved monthly invoices, created and managed purchase orders, and ensured budget adherence in line with contract deliverables.
• Led process improvement initiatives and implemented best practices in print production, device management, and service reporting, resulting in measurable operational efficiencies.
• Delivered consistent communication to client leadership through business reviews, performance reports, and proactive service recommendations.
• Created and presented monthly operation reports to key client contacts and Ricoh technical team members.

• Analyzed business processes to identify inefficiencies and recommend improvements.
• Collaborated with cross-functional teams to gather requirements and define project scope.
• Developed data models and dashboards using analytical tools for informed decision-making.
• Led stakeholder meetings to align project objectives with business strategies.
• Job shadowed Ricoh Service Delivery Manager position to ensure smooth transition after retirement of prior holder of title

• Provide on-site technical expertise for Microsoft applications.
• Support over 250 Nike expatriate employees at over 25 sites worldwide in the dissemination, redirection, and reception of their personal logistical needs.
• Support all Nike retail stores across the United States in the
  dissemination of personal and corporate logistical needs.
• Support Ricoh - Nike CBRE onsite management team in
  billing, and building of the Monthly Operational Report.
• Supports all special projects to ensure customer needs are met.
• Pull reports and manipulate data to extrapolate vital
  information to improve operational procedures.
• Improved the efficiency of the operational duties of the Nike expatriate mail clerk position by streamlining and improving research procedures.

Duty Stations: Commander, U.S. Pacific Fleet (COMPACFLT) | U.S. Africa Command (AFRICOM)

• Produced comprehensive operational intelligence assessments for fleet commanders, supporting maritime domain awareness, force readiness, and mission planning across the Indo-Pacific area of operations.
• Contributed to the development and refinement of naval operational doctrine, incorporating intelligence-driven insights to shape future fleet tactics, techniques, and procedures.
• Conducted in-depth analysis of foreign naval capabilities, regional security dynamics, and emerging threats to inform both real-time operations and long-term strategic planning.
• Served as an intelligence builder and reporter supporting flag-level decision-making at U.S. Africa Command, providing strategic intelligence products that informed policy, resource allocation, and regional engagement strategies.
• Authored and contributed to intelligence papers and graphic reports published through the Defense Intelligence Agency (DIA), advancing interagency understanding of regional maritime and security issues.
• Collaborated with joint, interagency, and multinational partners to ensure intelligence sharing and operational alignment across commands.
• Utilized multiple classified intelligence systems and databases to fuse information from diverse sources, delivering actionable intelligence in high-tempo environments.
• Recognized for analytical excellence, leadership in intelligence integration, and contributions to command-level strategic initiatives.