Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Kodi Gilmore

Milton

Summary

Dynamic professional with a proven track record in logistics and customer service, notably at DHL/Flyway Express. Excelled in route driving and efficient package delivery, enhancing operational efficiency. Demonstrated exceptional patience and empathy, ensuring customer satisfaction and safety. Skilled in freight experience and de-escalation techniques, I consistently exceed employer expectations by prioritizing student and client well-being.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Delivery Driver

DHL/ Flyway Express
Pensacola
02.2022 - 08.2024
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
  • Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
  • Delivered items to residential addresses within specified time frames.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Performed routine vehicle inspections before and after each shift to ensure operational safety.
  • Scanned inbound and outbound packages to sort for destination.
  • Operated pallet jacks to move large parcels across warehouses and facilities.
  • Checked and secured package loads before deliveries.
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Reported any accidents or vehicle issues immediately to management, ensuring a quick resolution.

Shift Manager

Pizza Hut
Pace
07.2018 - 09.2021
  • Enforced safety standards throughout the store including proper use of equipment.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Resolved conflicts between employees or customers in a professional manner.
  • Ensured compliance with food safety regulations and quality standards.

School Bus Aide

Student Transportation Of America
Milton
02.2015 - 09.2021
  • Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
  • Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
  • Maintained order and discipline among passengers at all times.
  • Ensured that seating arrangements were safe and orderly at all times.
  • Responded to emergency situations in a timely manner according to established procedures.
  • Protected students from physical and verbal bullying.
  • Kept accurate records of student ridership data including pick-up and drop-off locations.
  • Assisted driver in loading and unloading of students onto the bus as needed.
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
  • Communicated effectively with school personnel, parents, and students regarding transportation issues.

Education

GED -

Santa Rosa Adult School
Milton, FL
02.2025

Skills

  • Freight Experience
  • Driving
  • Route Driving
  • Delivery Driver Experience
  • Load & Unload
  • Customer service
  • Respectfulness
  • Patience and empathy
  • Student safety
  • Child supervision
  • Bus evacuation drills
  • Body language reading
  • Disability awareness
  • De-escalation techniques
  • Verbal communication
  • Strong work ethic
  • Special needs support

Certification

Driver's License

Accomplishments

GED

Soft computer skills

Paraprofessional

Languages

English
Professional

References

References available upon request.

Timeline

Delivery Driver

DHL/ Flyway Express
02.2022 - 08.2024

Shift Manager

Pizza Hut
07.2018 - 09.2021

School Bus Aide

Student Transportation Of America
02.2015 - 09.2021

GED -

Santa Rosa Adult School

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Kodi Gilmore