Summary
Overview
Work History
Education
Skills
Timeline
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Kodi Tanaka

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Director of Clubs

Rilke Schule Incorporated
03.2022 - Current
  • Enhances team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for growth.
  • Strives to treat employees equally by listening to their ideas and concerns, showing that they are valued and appreciated and that they are heard and understood.
  • Accomplish multiple tasks within established timeframes by prioritizing workload.
  • Maintain professional, organized, and safe environment for employees and patrons.
  • Cultivate a positive and professional approach when addressing challenges head-on and applying successful corrective actions.

Pharmacy Technician

Walgreens
07.2019 - 12.2023
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.

TEMP Customer Care Representative

Cook Inlet Housing Authority
09.2021 - 12.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

Education

High School Diploma -

East Anchorage High School
05.2019

Skills

  • Conflict Resolution
  • Time Management
  • Team Leadership and Collaboration
  • Staff Training and Development
  • Organizational Skills
  • Customer Service
  • Detail Oriented
  • Pharmacy Insurance Billing
  • Workflow Optimization
  • Confidentiality and HIPAA
  • Problem-Solving Skills

Timeline

Director of Clubs

Rilke Schule Incorporated
03.2022 - Current

TEMP Customer Care Representative

Cook Inlet Housing Authority
09.2021 - 12.2021

Pharmacy Technician

Walgreens
07.2019 - 12.2023

High School Diploma -

East Anchorage High School

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Kodi Tanaka