Kodi Swartz
El Paso,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bank Of America
01.2022 - 12.2022
- Handled 50+ customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Member Service Representative
SAMS CLUB
01.2016 - 08.2017
- Assisted customers in signing up for Sam's Club membership.
- Compare data with source documents to verify and detect errors
- Locating and correcting data entry errors, and reporting them to a supervisor or manager.
- Responded to customer requests offering excellent support, and tailored recommendations to address needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled complaints with prompt, courteous service to uphold professional reputation
- Responded to customer calls and emails to answer questions about products and services
E-3
US Army
06.2016 - 11.2016
- Was injured during Basic training, and was med boarded
National Guard
UNITED STATES ARMY
01.2015 - 06.2016
- Site security and response
- Monitoring gate and controlling traffic
- Performing internment operations
- Guarding vital military equipment
- Taking responsibility for enforcing and regulating various military laws
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Some College (No Degree) - Business
New Mexico State University
Las Cruces, NMSkills
- Report Generation
- Paperwork Processing
- Complaint Resolution
- Data Entry
- Data Collection
- Microsoft Excel
- Money Handling Abilities
- Problem Resolution
- Client Relations
- Computer Proficiency
- Customer Relations
Timeline
Customer Service Representative
Bank Of America
01.2022 - 12.2022
E-3
US Army
06.2016 - 11.2016
Member Service Representative
SAMS CLUB
01.2016 - 08.2017
National Guard
UNITED STATES ARMY
01.2015 - 06.2016
Some College (No Degree) - Business
New Mexico State University
Similar Profiles
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
Yaquelin GuevaraYaquelin Guevara
Relationship Manager Business Owner Specialist at Bank Of AmericaRelationship Manager Business Owner Specialist at Bank Of America
DEVI SITHDEVI SITH
Operations Consultant at Bank of AmericaOperations Consultant at Bank of America
AUSTIN MONREALAUSTIN MONREAL
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Megan QuianMegan Quian
Tutor at Friends And Family MembersTutor at Friends And Family Members