Kody Horton
Copperopolis,CA
Summary
Professional with expertise in case management, prepared to deliver impactful results. Skilled in conflict resolution, risk assessment, and client advocacy. Strong focus on team collaboration and achieving tangible outcomes, adapting seamlessly to changing needs. Reliable and driven, with keen ability to manage complex cases and support clients effectively.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Homeless Youth Alliance
10.2022 - 08.2024
- Enhanced client satisfaction by strengthening collaboration with community service providers, leading to improved care quality and positive client outcomes
- Successfully tackled intricate case issues by thinking outside of the box, resulting in a decrease in escalations and improved team productivity
- Additionally, I taught junior case managers how to navigate resources and how to collaborate and advocate for client needs while maintaining a professional and respectful approach
- Built trust and rapport with homeless youth, offering client-centered and trauma-informed care, leading to increased engagement with services and improved well-being
- Offered harm reduction supplies on outreach to marginalized communities, resulting in improved trust and rapport with the target population and increased program participation
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Case Manager
Larkin Street Youth Services
11.2020 - 10.2022
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Camp Host at Housekeeping Camp
Yosemite Hospitality, LLC
03.2018 - 11.2020
- Lead Houseperson at Housekeeping Camp
- Maintained a clean and organized campsite, ensuring a safe and enjoyable environment for all guests.
- Developed strong rapport with campers through friendly interactions and genuine interest in their experiences.
- Documented incidents or concerns involving guests or facilities, providing detailed reports to management as needed.
EMT-Paramedic
VIRGINIA BEACH DEPARTMENT OF EMERGENCY
01.1999 - 08.2001
- Provided basic to advanced emergency medical care to adults, children and infants in the Virginia Beach, Virginia community
- Volunteered 24 hours a week
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Education
Bachelor of Arts - BA - Psychology
Arizona State University
05.2023
Skills
- Creative Problem Solving
- Critical Thinking
- Customer Service
- Supervisory Skills
- Team Leadership
- Community Resources
- Client Advocacy
- Care Coordination
Certification
Mental Health First Aid, National Council for Mental Wellbeing, 11/01/21, Present
Volunteeringandleadership
- Allies for Inclusion-National Park Service, Yosemite, Ally/Facilitator, 10/01/19, 11/01/20
- Virginia Beach Department of Emergency, EMT-Paramedic, 01/01/99, 08/01/01
Awardsandscholarships
Employee of the Month, 07/01/19, Yosemite Hospitality
Timeline
Senior Case Manager
Homeless Youth Alliance
10.2022 - 08.2024
Case Manager
Larkin Street Youth Services
11.2020 - 10.2022
Camp Host at Housekeeping Camp
Yosemite Hospitality, LLC
03.2018 - 11.2020
EMT-Paramedic
VIRGINIA BEACH DEPARTMENT OF EMERGENCY
01.1999 - 08.2001
Mental Health First Aid, National Council for Mental Wellbeing, 11/01/21, Present
Bachelor of Arts - BA - Psychology
Arizona State University
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