Melissa Reynolds
Rotterdam
Summary
Compassionate, detailed oriented surrogacy professional with a broad skillset to bring to your team. Well versed in this field from my own fertility journey and years of experience with agency assisted surrogacy. Dedicated to achieving a successful surrogacy journey for all parties involved.
Overview
18
18
years of professional experience
Work History
Senior Case Manager
New York Surrogacy Center
09.2024 - Current
- Manage 40+ surrogacy matches once they are matched
- The duties are the same as my Case Manager roll with the addition of the following items
- Train and mentor new case managers
- Assist other case managers with high level problem solving
- Create policies, procedures, and internal training guides
- Create draft emails for Case Managers to use
- Create infographics and documents to assist intended parents and surrogates navigate each step of this journey
Case Manager
New York Surrogacy Center
11.2020 - 09.2024
- Manage 30+ surrogacy matches once they are matched
- Hold meetings with intended parents and surrogates to educate them on next steps throughout the process from match to after birth
- Coordinate surrogate medical and psych screening
- Schedule travel, monitoring appointments, and other medical appointments for surrogates
- Keep intended parents informed throughout the journey
- Manage and coordinate hospital planning to prepare for delivery
- Assist intended parents with insurance selections and apply for insurance policies
- Create and implement the agencies ACA open enrollment process
Program Coordinator
New York Surrogacy Center
07.2020 - 11.2022
- Created and implemented surrogacy matching protocols
- Completed intake process with surrogates and intended parents
- Completed pre-screening process with prospective surrogates
- Scheduled meetings and maintained calendars for supervisors
- Assisted with file seat up and organization
- Managing agency held escrow for 20+ matches
- Managing financial accounts for the agency
Case Specialist
Ayco
04.2018 - 06.2020
- Create and process life insurance applications, overseeing the underwriting process
- Communicate updates, status, and outstanding requirements with account managers
- Provide exceptional service to clients over the phone and through email
- Assist with appointing and licensing financial professionals
New Business Analyst
MassMutual
03.2015 - 04.2018
- Review and process investment, annuity, and insurance applications
- Organize firm calendar and schedule
Activities Coordinator for Rehabilitation Unit
Daughters of Sarah Senior Community
04.2014 - 03.2015
- Provided one-on-one and group recreational therapy
Lead Preschool Teacher
Bright Horizons
04.2012 - 04.2014
- Educated children through interactive learning programs
Activities Coordinator for Alzheimer's and Dementia Residents
Teresian House Nursing Home
12.2006 - 04.2012
- Create and implement anti-fall safety program and recreation therapy
Education
A.A.S. - Early Childhood Education
Hudson Valley Community College
05.2010
Accident and Health License -
New York Sate Department of Financial Services
09.2018
Skills
- Calendar management
- Client advocacy
- Progress monitoring
- Creative teaching strategies
- Attention to detail
- Escrow Management
- Empathy and compassion
- Written and verbal communication
Education And Recognition
- Hudson Valley Community College, A.A.S. in Early Childhood Education, 05/01/10, Dean's List Fall 2009, President's List Spring 2010
- New York State Department of Financial Services, Accident and Health License, 09/01/18
- MassMutual, Associate of the Year, 2016
Timeline
Senior Case Manager
New York Surrogacy Center
09.2024 - Current
Case Manager
New York Surrogacy Center
11.2020 - 09.2024
Program Coordinator
New York Surrogacy Center
07.2020 - 11.2022
Case Specialist
Ayco
04.2018 - 06.2020
New Business Analyst
MassMutual
03.2015 - 04.2018
Activities Coordinator for Rehabilitation Unit
Daughters of Sarah Senior Community
04.2014 - 03.2015
Lead Preschool Teacher
Bright Horizons
04.2012 - 04.2014
Activities Coordinator for Alzheimer's and Dementia Residents
Teresian House Nursing Home
12.2006 - 04.2012
Accident and Health License -
New York Sate Department of Financial Services
A.A.S. - Early Childhood Education
Hudson Valley Community College
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