Ronald Phelps
San Francisco
Summary
Mission-driven human services professional with 6+ years of experience in homelessness services, supportive housing, behavioral health, recovery support, and community-based programs. Skilled in case management, crisis intervention, advocacy, program coordination, and relationship-building while supporting individuals and families facing housing instability, mental health challenges, substance use disorders, disabilities, and TAY/foster youth needs. Recognized for a compassionate, client-centered approach, strong leadership, and the ability to achieve positive outcomes in high-pressure environments. Experienced in collaborating with multidisciplinary teams and community partners to promote housing stability, self-sufficiency, and long-term success. Prepared to leverage frontline expertise, leadership experience, and a results-driven mindset in management or director-level roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead/Senior Case Manager
The Salvation Army
San Francisco, CA
08.2025 - Current
- Provide trauma-informed case management and individualized support to Transitional Age Youth (TAY) ages 18-24 transitioning from homelessness or foster care toward independence.
- Develop and implement individualized service plans (ISPs) focused on housing stability, employment readiness, education, and wellness goals.
- Collaborate with community partners and internal Salvation Army programs to coordinate services in mental health, substance use recovery, workforce development, and life skills.
- Conduct intakes, assessments, and progress evaluations to ensure goal attainment and program compliance.
- Facilitate life skills and wellness groups, including budgeting, communication, conflict resolution, and personal growth workshops.
- Advocate for clients to access housing opportunities, public benefits, and supportive services while promoting empowerment and self-sufficiency.
- Maintain accurate and timely case notes and documentation in accordance with agency and funder requirements.
- Respond to crisis situations with de-escalation techniques, safety planning, and resource referrals.
- Support residents in developing transition and discharge plans for long-term housing stability and independent living.
- Participate in multidisciplinary team meetings and contribute to a supportive, inclusive, and trauma-informed program culture.
- Conducted thorough assessments to identify client needs and develop individualized care plans
- Collaborated with interdisciplinary teams to coordinate and monitor the delivery of services
- Advocated for clients' rights and ensured access to appropriate resources and support systems
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
- Facilitated regular meetings with clients to review goals, address barriers, and track progress
- Coordinated referrals to community agencies for additional support services as needed
- Provided crisis intervention and emotional support to clients in challenging situations
- Collaborated with legal professionals to ensure compliance with court orders or legal requirements
- Developed strong relationships with local service providers to enhance referral networks
- Provided comprehensive case management services to individuals transitioning from rehabilitation centers, formerly homeless veterans, and HSH-referred clients, supporting stability and long-term housing outcomes.
- Coordinated housing placements, benefits enrollment, and supportive services in collaboration with HSH, housing navigators, medical providers, and community partners.
- Conducted client assessments, service planning, and ongoing monitoring to address barriers related to substance use recovery, mental health, housing instability, and reintegration.
- Advocated for clients while ensuring compliance with program requirements, maintained accurate documentation, and facilitated smooth transitions into permanent or transitional housing.
Employment Specialist
Compass Family Services
San Francisco, CA
04.2025 - 12.2025
- Provide one-on-one employment support to families experiencing or at risk of homelessness, including resume development, interview preparation, job search strategies, and career coaching.
- Conduct workforce development workshops on job readiness topics such as professional communication, workplace expectations, and goal setting.
- Collaborate with local employers, training programs, and community organizations to identify job opportunities and resources for clients.
- Track and document client progress using case management databases; maintain accurate and timely records for program reporting and compliance.
- Develop individualized employment plans tailored to each client’s background, goals, and barriers, with a trauma-informed and client-centered approach.
- Support clients in addressing employment barriers such as limited work history, criminal background, or lack of access to childcare or transportation.
- Partner with housing case managers and other internal departments to ensure holistic support and stabilization for participating families.
- Facilitate job fairs, employer spotlights, and community hiring events in collaboration with program staff and external partners.
Employment Specialist
Advanced Employment Group
San Francisco, CA
09.2024 - 03.2025
- Provided individualized career counseling and job placement services to clients with disabilities, tailoring employment plans to meet unique abilities and goals.
- Built and maintained relationships with local employers, advocating for inclusive hiring practices and securing job opportunities for clients.
- Conducted skills assessments and developed customized training programs to enhance clients' workplace readiness and professional development.
- Assisted clients in navigating workplace accommodations and compliance with the Americans with Disabilities Act (ADA) to ensure successful job retention.
- Monitored client progress through regular follow-ups, providing ongoing support and addressing challenges to sustain long-term employment.
- Collaborated with interdisciplinary teams, including vocational rehabilitation counselors and case managers, to deliver holistic support services.
Senior Career & Academic Coach
Bay Area Community Resources
San Francisco, CA
07.2023 - 08.2024
- The Senior and Academic Coach works with participants one on one in order to create participant centered career and education plans, which are designed to help them reach the short and long-term goals that will lead to economic self-sufficiency. Applicants should have experience serving youth and adult ages 14-24 years old within the following priority populations: Justice involved, system impacted, undocumented, disconnected from education, unemployed and underemployed, public housing residents from San Francisco, foster care, pregnant and parenting. All applicants should be able to act with a sense of urgency, carry a caseload of 40 to 50 clients, should be confident with problem solving skills and be innovative in working with multi barrier youth and adults.
- Take lead in building out Career Pathway projects (career panels, college trips, career advisory board, college success labs); Support with college enrollment process; navigating the UC and CSU systems, FAFSA application process with each eligible student
- Coordinate with workshop staff on new career and employment readiness workshops; create short and long term educational and career plans
- Point person for post-secondary education and/or vocational trainings resources in San Francisco
- Develop and maintain communication and positive relationships with high schools, GED services, colleges, vocational training and CTE programs in San Francisco, other organizations, institutes, community partners, and employers
- Create curriculum for participants to receive information on in-demand and hidden career sectors
- Represent BACR’s Career Pathway team at workforce meetings in San Francisco
- Provide program updates and progress reports; complete evaluations, reports, and assessments as required
- Make referrals and/or connections for participants to other services and programs as appropriate; attend and/or bring participant to such activities when necessary
- Meet with participants in person weekly, depending on need, to formally monitor their progress at their work sites. Check in via phone call, text and email on a daily to weekly basis for informal monitoring
- Train worksite supervisors on best practices when supervising interns; troubleshoot work site issues and resolve workplace conflicts
- Connect with local employers to create internship and long-term job placement for participants and work with external service providers to ensure participants develop and maintain their educational and wellness plan
- Responsible for maintaining case notes on each client; accurately and regularly input data, spreadsheets and funder into databases
- Responsible for writing character and recommendation letters for court on behalf of participants
- Participate in coordinating collaborative case conferencing sessions; facilitate phone and in person meetings between stakeholders that are each serving/supporting participants; collect status updates and additional data on participants from partners
- Support participants one-on-one to maximize financial aid, minimize loan debt, and make informed financial decisions about the best post-secondary option available
- Monitor academic progress and counseling focused on progress reports and report cards
Lead Case Manager
Sentinel Offender Services
San Francisco, CA
06.2022 - 11.2023
- Install and remove various electronic monitoring equipment as requested using directed safety precautions.
- Provide support for service and maintenance of equipment.
- Keep accurate records of installations.
- Inspect and maintain all monitoring and testing equipment, this includes cleaning equipment.
- Assist with data entry of activity schedules as required.
- Telephone calls to participants when needed
- Shipping and receiving functions for equipment and supplies per established procedures.
- Serve as a liaison between Sentinel and contracted agency
- May perform field service calls when needed
OR Pre-Trial Release Specialist 1
San Francisco Pretrial Diversion Project
San Francisco, CA
08.2022 - 10.2023
- Learn to summarize RAP sheets and criminal histories accurately.
- Gather and organize all documents to be submitted to court efficiently and accurately.
- Timely processing of rebooked clients, releases and probable cause as needed.
- Contact clients to advise them of court dates.
- Understand and complete PSA (Public Safety Assessment) tool
- Accurately enter and update client information as needed.
- Learn and utilize all SF Pretrial, Jail, and Court management systems.
- Punctuality and regular and reliable attendance.
- Read, write, and verbally communicate effectively and professionally with other business departments, clients, and outside agencies. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
- Strong computers skills required. Proficient in Microsoft Office suite products and Google applications.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report or schedule form.
- Maintain professional and effective working relationships with public agencies, judicial staff and peer workers. Interact effectively with people of diverse socioeconomic and cultural backgrounds. Must be able to work in a collaborative environment with minimal supervision. Ability to multi-task. Excellent organizational skills.
Quality Assurance Technician
Genentech
South San Francisco, CA
03.2021 - 02.2022
- Comply and uphold company standard SOPs with all applicable employees.
- Maintaining high quality work is done when operating in manufacturing facilities, especially where medicine is produced/isolated.
- Monitoring employees safety and compliance with company SOPs, making sure they operate within the boundaries while also maintaining a safe work environment.
- Working with a team to achieve goals by measuring KPIs; time on task, level of safety maintained (no injuries) and after product has met company and federal standards.
- Good Documentation Practice applied in all facets of job pertaining to verification of work done. Making sure for every bit of work done, there is documentation for it, indicating what was done, time it was done, and who it was done by.
Vendor & Vendor Lead
JUMA Ventures
San Francisco, CA
06.2015 - 06.2019
- Producing successful sales to customers in the stands at AT&T Park Selling merchandise in the stands. On average: Night games; 90 Hot Chocolates Day games; 120 Ice Teas
- Collaborating with different customers and co-workers by interacting with different positions in the job and different individuals.
- Being responsible with handling money and merchandise
Flag Football Coach
JUMA Ventures
San Francisco, CA
12.2016 - 04.2017
- Coached 20 kids, grades ranging from 5th to 8th grade.
- Coordinated team meetings outside of practice and games
- Facilitated team practices and conditioning
- Coached kids in groups and individual positions
- Mentored kids when issues arose between them
- Communicated with parents and families about their kids progress
- Adjusting and adapting to different personalities and relationships of the children
- Motivating the kids in the right direction
- Being a positive role model for them to look up too
- Instilling confidence in the kids
Education
Bachelor of Science - Criminal Justice
Northeastern State University
Tahlequah, OK05-2021
Associate of Applied Science - Criminal Justice
City College of San Francisco
San Francisco, CA05-2020
Associate of Science - Social Services
City College of San Francisco
San Francisco, Ca05-2020
High school diploma - undefined
Abraham Lincoln High School
San Francisco, CA05-2017
Skills
- Hospitality
- Mentoring
- Child welfare
- Information management
- Clerical experience
- Editing
- Program design
- Alternative dispute resolution
- Word processing
- Microsoft Excel
- Management
- Social work
- Leadership
- Microsoft Powerpoint
- Workforce Development
- Business development
- Teaching
- Childhood development
- Budgeting
- Community engagement
- Windows
- Sports
- Coaching
- Case management
- Working with people with developmental disabilities
- Fair Housing regulations
- Typing
- Project implementation
- General ledger accounting
- Organizational skills
- Construction
- English
- Databases
- Calendar management
- Guest services
- Strategic management
- Problem-solving
- Cash management
- Process improvement
- Grant writing
- Civil rights
- Interviewing
- Field Service
- Canva
- Human resources
- Basecamp
- Resource sharing peer support
- Care plans
- Intake
- Grammar Experience
- Elderly support services
- Working with the veteran population
- Appointment scheduling
- Experience working with students
- SharePoint
- Outbound calling
- Serving
- Experience in non-profits
- University experience
- Workday
- Standardized testing
- Adult education
- Events management
- Social Media Management
- Public relations
- Microsoft Outlook
- Google Docs
- Project leadership
- Project management
- Customer relationship management
- Marketing
- Practice management
- Employee orientation
- Incident response
- Workers' compensation law
- Section 8
- Smartsheet
- Team development
- Proofreading
- Research
- Computer operation
- Supervising experience
- Google Suite
- Content Creation
- Recruiting
- Crisis intervention
- Raiser's Edge
- Public Speaking
- Client services
- Senior leadership
- Training & development
- Personal assistant experience
- School experience
- Business requirements
- Excel
- Administrative experience
- WordPress
- Working with people with disabilities
- Computer skills
- Overseeing training
- Academic advising
- Social media management
- Microsoft Word
- CRM software
- Human resources management
- Teamwork
- Working with middle schoolers
- Computer literacy
- Phone etiquette
- Customer service
- Data management
- Accounting
- Working with students with special education needs
- Time management
- Criminal investigation
- Graphic design
- Customer support
- Economic development
- Negotiation
- Experience with children
- Creative Writing
- Prospecting
- Experience with individuals from underserved communities
- Data entry
- Program management
- Host/hostess experience
- Classroom experience
- Writing Skills
- Administrative Experience
- Elderly
- Safety plans
- Slack
- Team management
- Communication skills
- Salesforce
- Relationship management
- Documentation review
- Financial planning
- Tutoring
- Call center
- Trauma response
- Behavioral health
- Fundraising
- Tenant account reconciliation
- Presentation Skills
- Conflict management
- Staff development
- Data collection
- Microsoft Office
- Fiscal management
- Law office
- Microsoft Publisher
- Growing experience
- Event Planning
- HRIS
- Computer science
- Operations management
- Curriculum development
- Staff training
- Property management
- Working with low-income populations
- Employee relations
- Education administration
- Proposal writing
- Learning technology
- Help desk
- Sales
- Harm reduction
- Payroll
- Reliability
- Experience with individuals with mental health conditions
- Microsoft Access
- Executive administrative support
- Filing
- Corrections facility
- Medical clinic
- Team Work
- Customer Service
- Effective leader
- Program leadership
- Task delegation
- Partnership development
- Policy implementation
- Customer service experience
- Compliance management
- Innovation and creativity
- Conflict resolution
- Policy and procedure improvements
Certification
- Certified Case Manager
- Driver's License
- First Aid Certification
- Accredited Case Manager
- OSHA 30
- Certified Project Manager
- CPR Certification
Languages
Bilingual
Links
https://www.linkedin.com/in/ronald-phelps-466b83160
Additional Information
Authorized to work in the US for any employer
Timeline
Lead/Senior Case Manager
The Salvation Army
08.2025 - Current
Employment Specialist
Compass Family Services
04.2025 - 12.2025
Employment Specialist
Advanced Employment Group
09.2024 - 03.2025
Senior Career & Academic Coach
Bay Area Community Resources
07.2023 - 08.2024
OR Pre-Trial Release Specialist 1
San Francisco Pretrial Diversion Project
08.2022 - 10.2023
Lead Case Manager
Sentinel Offender Services
06.2022 - 11.2023
Quality Assurance Technician
Genentech
03.2021 - 02.2022
Flag Football Coach
JUMA Ventures
12.2016 - 04.2017
Vendor & Vendor Lead
JUMA Ventures
06.2015 - 06.2019
High school diploma - undefined
Abraham Lincoln High School
Bachelor of Science - Criminal Justice
Northeastern State University
Associate of Applied Science - Criminal Justice
City College of San Francisco
Associate of Science - Social Services
City College of San Francisco