Tatiana Pena-Ortiz
Cambridge,MA
Summary
Offered directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Hildebrand Self Help Shelter
09.2024 - Current
- Developed individualized housing plans to address client needs and barriers to stable housing.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Facilitated housing assessments to determine eligibility for various assistance programs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
Resident Assistant
Hildebrand Family Self-Help Center
11.2022 - 09.2024
- Ensure that each family has a safe, clean and adequately furnished room.
- Promote and model a clean, harmonious, and welcoming living environment, supporting the overall safety
- Oversee the cleanliness and orderliness of the facility during the assigned work period
- Support the program and the agency by following the rules, regulations, and systems of order
- Support the program and the agency by following the rules, regulations, and systems of order
- Responded to room transfers, incident reports, and maintenance requests.
- Maintained clean, safe, and well-organized patient environment.
Sales Specialist
Russell Cellular Verizon
12.2019 - 05.2022
- Retail Sales of Wireless phones and Equipment
- Meet or exceed established sales goals
- Build business clientele through in-store customer engagement, referrals and outbound calls
- Determine and demonstrate understanding of customer's needs
- Maintaining a neat and clean sales area
- Organize and maintain accurate records and sales contracts
- Help other sales associates and be a great team member
Sales Associate
Pandora Jewellery
11.2016 - 05.2019
- Selling new charms, bracelets, earrings & necklaces.
- Providing good service to the customer(s).
- Making sure sales floor is always up to date for the newest items.
- Rung out customers promoted any new offers & Credit cards
- Accomplishments: Was best Associate for February.
Sales Associate
Marshalls
08.2014 - 09.2016
- Responsible for assisting in the daily tasks of the Store
- Assigned to work in various areas of the Store, including merchandise presentation, processing, markdowns, cashier, customer service, dressing room and put backs
- Greets, interacts with and thanks customers on a regular basis
- Ensures front-line Associates provide prompt, and knowledgeable service to all customers
- Responsible for operational controls at the front-end, layaway, and jewellery
- Resolves customer service issues appropriately and competently
- Assisted in inventory management, ensuring accurate stock levels and presentation.
Education
High school diploma - GED
Cambridge Rindge And Latin
Cambridge, MA01.2016
Skills
- Microsoft Outlook
- Baking
- Documentation review
- Social media management
- Hotel experience
- Organization
- Hospitality
- Retail math
- Security
- Communication skills
- Receptionist
- Serving
- Upselling
- Cash Handling
- Windows
- Customer Service
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Languages
Spanish
English
Bilingual
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Housing Case Manager
Hildebrand Self Help Shelter
09.2024 - Current
Resident Assistant
Hildebrand Family Self-Help Center
11.2022 - 09.2024
Sales Specialist
Russell Cellular Verizon
12.2019 - 05.2022
Sales Associate
Pandora Jewellery
11.2016 - 05.2019
Sales Associate
Marshalls
08.2014 - 09.2016
High school diploma - GED
Cambridge Rindge And Latin