VALERIE SOTELO
Bend
Summary
Professional with strong background in housing and community services, skilled in client advocacy, case management, and resource coordination. Known for collaboration, adaptability, and achieving measurable outcomes.
Overview
3
3
years of professional experience
Work History
Housing Case Manager
Central Oregon Villages
01.2024 - Current
- Coordinated housing placements for clients, ensuring compliance with local regulations and agency policies.
- Developed individualized service plans based on client needs, fostering collaboration with community resources.
- Conducted assessments to identify barriers to housing stability and provided targeted support interventions.
- Facilitated workshops on tenant rights and responsibilities, empowering clients with essential knowledge.
Treatment Coordinator
Omaha Oral Surgery
02.2024 - 08.2024
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Laid out potential payment plans for patients.
- Explained treatment choices to patients and helped determine best options.
Clinical Administration Coordinator
United Health Group, Optum
05.2023 - 02.2024
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles.
- Assist the clinical staff with onboarding new employees.
Front Desk Receptionist
Shrinx Savannah
10.2022 - 05.2023
- Greeted guests at front desk and engaged in conversations while managing check-in process.
Education
Undergraduate - Criminal Justice
Central Oregon Community College
Bend, OR03-2026
High School Diploma - undefined
Culver High School
Culver, OR06.2019
Skills
- Supportive counseling
- Mental health assessment
- Proficient in Microsoft Word, Excel, and Outlook
- Community resource navigation
- Trauma-informed care
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Omaha Oral Surgery
02.2024 - 08.2024
Housing Case Manager
Central Oregon Villages
01.2024 - Current
Clinical Administration Coordinator
United Health Group, Optum
05.2023 - 02.2024
Front Desk Receptionist
Shrinx Savannah
10.2022 - 05.2023
High School Diploma - undefined
Culver High School
Undergraduate - Criminal Justice
Central Oregon Community College
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