William MacAdam
Richmond Heights,OH
Summary
Accomplished Senior Personal Injury Case Manager with expertise in medical record review and client communication, honed at Monge & Associates. Proven track record in achieving favorable settlements through effective teamwork and problem-solving. Recognized for enhancing case management efficiency by 20% through strategic process improvements.
Overview
31
31
years of professional experience
Work History
Senior Personal Injury Case Manager
Monge & Associates
Atlanta, GA
01.2024 - 01.2026
- Managed case files and maintained organized documentation for personal injury claims.
- Coordinated communication between clients, attorneys, and medical providers to ensure timely updates.
- Reviewed medical records and evidence to assess case viability and determine next steps.
- Assisted clients in understanding legal processes, providing support throughout their cases.
- Reviewed applicable policies, police reports, incident reports
- Handled personal auto, trucking, general liability premise cases
- negotiated with close contact with managing attorneys to resolution
Senior Personal Injury Pre-settlement Funding Unde
US Claims
Delray Beach, FL
01.2022 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Personal Injury Case Manager
Yuspeh & Rappaport Law Firm
Beachwood, OH
07.2017 - 09.2021
- Developed case strategies by analyzing relevant information and collaborating with legal teams.
- Monitored compliance with deadlines and court requirements to maintain case progression.
- Researched legal precedents and regulations to inform case management decisions effectively.
- Trained new staff on case management software and best practices for client interaction.
Senior Personal Injury Case Manager
Piscitelli Law
Mentor, OH
09.2014 - 09.2017
- Participated in ongoing professional development opportunities to stay current on best practices within the personal injury field – ultimately benefiting our clients and improving our firm''s overall performance.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Assisted in preparing legal documents such as pleadings or discovery requests, expediting the litigation process when necessary.
Senior Commercial Bodily Injury Litigation Adjuste
GMACV Insurance
Cleveland, OH
01.2011 - 01.2013
- Evaluated complex claims to determine liability and settlement options.
- Collaborated with legal teams to gather evidence and support litigation strategies.
- Managed relationships with clients, attorneys, and third-party vendors throughout claim process.
- Conducted thorough investigations and analysis of claims to identify fraud indicators.
Senior Commercial Bodily Injury and Property Damag
Nationwide Insurance
Cleveland, OH
09.2007 - 01.2011
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Commercial Bodily Injury Litigation Adjuste
Cambridge Integrated Services
Cleveland, OH
03.2003 - 03.2007
- Developed detailed reports outlining findings and recommendations for senior management review.
- Trained junior adjusters on best practices for claims handling and negotiation techniques.
- Implemented process improvements that enhanced efficiency in claims processing workflow.
- Led negotiations with claimants to achieve favorable settlements while minimizing company exposure.
Senior Bodily Injury and Property Damage Adjuster
Progressive Insurance Claims
Cleveland, OH
09.1994 - 02.2003
- Evaluated property damage claims to determine liability and settlement amounts.
- Collaborated with clients to gather necessary documentation for claim processing.
- Conducted thorough investigations of property loss incidents to ensure accurate claim assessments.
- Negotiated settlements with policyholders, ensuring fair outcomes in line with company guidelines.
Education
Bachelor of Arts - History
John Carroll Univeristy
University Heights Ohio05-1991
Bachelor of Arts - History
John Carroll Univeristy
University Heights Ohio05-1991
Skills
- Medical record review
- Case evaluation
- Client communication
- Claim investigation
- Legal research
- Calendar management
- Case presentation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Decision-making
- Task prioritization
Timeline
Senior Personal Injury Case Manager
Monge & Associates
01.2024 - 01.2026
Senior Personal Injury Pre-settlement Funding Unde
US Claims
01.2022 - 01.2024
Senior Personal Injury Case Manager
Yuspeh & Rappaport Law Firm
07.2017 - 09.2021
Senior Personal Injury Case Manager
Piscitelli Law
09.2014 - 09.2017
Senior Commercial Bodily Injury Litigation Adjuste
GMACV Insurance
01.2011 - 01.2013
Senior Commercial Bodily Injury and Property Damag
Nationwide Insurance
09.2007 - 01.2011
Senior Commercial Bodily Injury Litigation Adjuste
Cambridge Integrated Services
03.2003 - 03.2007
Senior Bodily Injury and Property Damage Adjuster
Progressive Insurance Claims
09.1994 - 02.2003
Bachelor of Arts - History
John Carroll Univeristy
Bachelor of Arts - History
John Carroll Univeristy