18 Years of professional Experience in claims handling and case.
Open To Work
ARMILLE PYE
Livonia,MI
Summary
Personal Injury Case Manager and Michigan No-Fault Claims Professional with 15+ years of experience who moves cases - not just manages them. Known for taking ownership of a caseload and driving every file forward: closing treatment gaps, chasing records, pushing for compliance, and keeping cases on track from intake to demand. Currently controlling 140-200 active PI and PIP files at Morgan Law with zero backlogs, ensuring no case sits still. Carrier-side background at Hanover Insurance and AAA Life provides a strategic edge - understanding exactly how insurers evaluate claims and where cases stall, which means fewer delays and stronger demand packages. Cases get resolved because every step that needs to happen, happens.
Motivated Personal Injury Case Manager with background in managing complex personal injury cases. Strengths include understanding of medical terminology, insurance procedures, and negotiation tactics. Known for providing empathetic client support, maintaining meticulous case files, and guiding clients through challenging processes. Previous roles had significant impact on improved client experiences and successful case resolutions.
Results-driven Personal Injury Case Manager known for high productivity and efficient task completion. Skilled in client communication, case analysis, and negotiation strategies. Excel in time management, empathy, and problem-solving to achieve optimal outcomes for clients. Committed to maintaining confidentiality and ethics while navigating complex personal injury cases.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
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Work History
Senior Personal Injury Case Manager
Morgan Law
Detroit, Michigan
01.2025 - Current
- Control a caseload of 140-200 active PI and PIP files - every file has a next step, every next step has a deadline, and nothing sits idle. Zero backlogs maintained consistently in a high-volume plaintiff environment.
- Drive cases from intake to demand by owning every stage without being prompted: client compliance, treatment scheduling, records collection, bill auditing, and package assembly - because waiting costs case value.
- Hunt down what is missing before it becomes a problem - identifying treatment gaps, outstanding records, unreturned authorizations, and coverage issues early and resolving them before they stall a file.
- Keep clients moving and on track - consistent, direct follow-up ensures clients attend appointments, complete treatment, and stay engaged, protecting case value and eliminating avoidable delays.
- Build complete, attorney-ready demand packages - medical bills, treatment records, wage loss, mileage, and narrative summaries - that walk in ready to go, requiring minimal attorney prep time.
- Push cases toward resolution by maintaining active communication with carriers, adjusters, and opposing counsel - tracking responses, following up on open items, and escalating when timelines slip.
- Support litigation preparation by organizing discovery materials, building medical chronologies, and flagging case issues early so attorneys are never caught off guard on a file.
- Trusted by attorneys to independently control the full pre-litigation lifecycle - cases get done because this role takes full accountability for making them move.
Claims Adjuster / Multi-Line Examiner
Hanover Insurance Company
Michigan
02.2021 - 09.2024
- Managed full claim lifecycle - investigation, coverage analysis, liability determination, reserving, and settlement negotiation - across auto, property, and personal injury lines.
- Set and maintained accurate reserves on high-exposure files, balancing strategic claim posture with actuarial accuracy.
- Conducted recorded statements, evaluated liability, and coordinated with defense counsel and IME vendors on contested injury claims.
- Identified subrogation opportunities and coordinated recovery efforts, reducing net paid losses on applicable files.
- Maintained full compliance with state regulatory requirements, carrier guidelines, and audit standards throughout all claim handling activities.
Claims Professional
AAA Life Insurance Company
Michigan
06.2016 - 05.2021
- Handled insurance claims and policyholder inquiries, ensuring compliance with policy provisions, benefit eligibility requirements, and Michigan regulatory standards.
- Reviewed documentation, evaluated benefit claims, and communicated determinations to policyholders and claimants with clarity and professionalism.
- Maintained detailed file records and met internal quality and productivity benchmarks consistently.
Catastrophe Claims Adjuster (Contract) Seasonal
EIG Claims Service
Florida
- Deployed to Florida following major hurricane events to conduct field damage assessments and produce accurate claim evaluations under high-volume, time-sensitive CAT conditions.
- Documented structural and content losses, captured photographic evidence, and produced detailed estimates aligned with carrier guidelines and policy provisions.
- Managed multiple concurrent assignments daily, meeting strict turnaround deadlines while maintaining documentation accuracy and policyholder communication standards.
Education
Bachelor of Science - Business Administration And Management
Oakland Community College
Farmington Hills, MISkills
- Personal Injury Case Management
- Michigan No-Fault / PIP Claims Compliance
- Demand Package Development
- Medical Records Review
- Treatment Coordination
- Client Communication
- Intake Management
- Insurance Verification
- Benefits Coordination
- High-Volume Caseload Management
- Settlement Strategy
- Case Progression
- Legal Documentation
- File Organization
- Subrogation Identification
- Recovery
- Litify
- Mitchell
- EMR Platforms
- MS Office
- Reserve Setting
- Coverage Analysis
- Liability Evaluation
Accomplishments
- Manages 140-200 active files simultaneously at Morgan Law with zero reported backlogs or missed deadlines.
- Carrier-side experience at Hanover Insurance and AAA provides unique insight into how insurance companies evaluate PI/PIP claims - directly improving demand strategy and negotiation outcomes.
- Reduced case cycle time and processing delays through proactive documentation tracking and treatment follow-up protocols.
- Consistently entrusted with high-exposure, complex, and litigation-sensitive files requiring advanced judgment, discretion, and legal awareness.
- Cross-trained across plaintiff law firm, multi-line carrier, and catastrophe environments - versatile contributor in any claims or legal case management setting.
Systems And Technology
- Litify (Case Management)
- Mitchell (Billing & Estimating)
- Electronic Medical Records (EMR)
- Microsoft Office Suite
- ISO ClaimSearch
- Xactimate
Personal Information
- PIP Claims Specialist
- Michigan No-Fault Expert
- Title: Personal Injury Case Manager
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
RemoteHybridOn-SiteSalary Range
$90000/yr - $200000/yrTimeline
Senior Personal Injury Case Manager
Morgan Law
01.2025 - Current
Claims Adjuster / Multi-Line Examiner
Hanover Insurance Company
02.2021 - 09.2024
Claims Professional
AAA Life Insurance Company
06.2016 - 05.2021
Catastrophe Claims Adjuster (Contract) Seasonal
EIG Claims Service
Bachelor of Science - Business Administration And Management
Oakland Community College