Personal Injury Paralegal
Jennifer Marko
Green Mistretta Law
Youngsville,NC
17
years of professional experience
Dedicated personal injury paralegal with a decade of experience supporting attorneys and managing plaintiff-side cases, alongside over 15 years in medical and healthcare administration. Proficient in client intake and communication, medical record review, demand preparation, insurance claims, and case coordination. Possesses a robust understanding of legal and medical terminology, complemented by meticulous attention to detail and a commitment to delivering exceptional service to clients and legal teams. Proven ability to navigate complex cases ensures effective support throughout the litigation process.
Work History
Personal Injury Paralegal
2 Years 10 Months- Managed personal injury case files from intake through settlement, ensuring accurate documentation and deadlines.
- Coordinated medical record requests, billing documentation, and lien tracking for injury claims.
- Communicated with clients, providers, and insurance adjusters to gather case information and updates.
- Prepared demand packages and supporting evidence for claims evaluation and settlement discussions.
- Maintained confidential records and case management systems to support efficient file administration.
- Strengthened attorney-client relationships with excellent customer service during intake interviews and ongoing communications.
Personal Injury Paralegal
1 Year 11 Months- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Conferred with clients and other involved parties to gather and track case information.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Communicated pertinent information to clients via phone, email, and mail.
- Collaborated with attorneys to develop strategies for each case.
- Conducted background investigations on defendant.
Personal Injury Paralegal
5 Years 1 Month- Duties included but not limited to
- Client and attorney communication
- Opening of liability, underinsured, uninsured and medical payment claim
- Requesting medical records and bills, following up on requests
- Reading and summarizing medical records
- Preparing medical demands for review by attorneys
- Case management
- Working Needles and Casee programs
- Opening Medicaid/Medicare claims
- Scheduling meeting between attorneys and clients, medical providers, insurance company representatives and other attorneys.
Patient Services Representative Trainer/Lead
3 Years 9 Months- Duties included but not limited to
- Training of New PSR’s
- Explaining policies of the company
- Supervise PSR staff and provide training and orientation
- Train and assist staff with computer and program usage
- Verify insurance eligibility
- Obtain referrals
- Collect payments/co-payments
- Schedule appointments
- Case patient tickets
- Review work done by other PSR’s to check for correct spelling and grammar, ensure that company format policies are followed and recommend revisions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Conduct searches to find needed information, using such resources as the internet
- Worked in Misys, SRS and GE Centricity
Office Manager/Medical Assistant/Receptionist
3 Years- Duties included but limited to
- Maintaining staff schedule, coordinating surgeries with OR for OB/GYN as well as Plastic Surgeon
- Ordering office/medical supplies
- Scanning patient harts into EMR
- Preload patient charts into EMR
- Compose and type documents for providers
- Provided basic administrative coordinating support to ensure information and materials flow smoothly through the office
- Obtain prior authorization for surgeries, deliveries and hospital stays, in office procedures, medications, CAT/PET scans, MRI/MRA’s
- Obtaining online and written referrals
- Answering phones
- Collecting payments/co-payments
- Daily Deposits
- Scheduling appointments
- Coordinating care with other providers offices
- Worked in GE Centricity software
Education
Associates of Applied Sciences - Paralegal studies
Certified Notary Public for the State of North Carolina Stephen Minister
Skills
Personal injury case management
Case analysis
Document preparation
Interviewing witnesses
Medical records review
Settlement agreements
Research and data collection
Case summaries
Legal research
Court filings
Timeline
Personal Injury Paralegal
Green Mistretta Law
01.2024 - CurrentRead More
Personal Injury Paralegal
Marcari, Russotto, Spencer & Balaban
01.2022 - 12.2023Read More
Personal Injury Paralegal
The Law Offices of James Scott Farrin
10.2016 - 11.2021Read More
Patient Services Representative Trainer/Lead
Raleigh Orthopeadic Clinic
01.2013 - 10.2016Read More
Office Manager/Medical Assistant/Receptionist
Westchester Medical Practice
08.2009 - 08.2012Read More
Certified Notary Public for the State of North Carolina
Stephen Minister
Read More
Kaplan University
Associates of Applied Sciences from Paralegal studies
Read More