Yaritza Serrano
Case Manager, Administration & Sales
Wylie,TX
Summary
Bilingual (English/Spanish) Case Manager with experience managing 50+ personal injury cases involving bodily injury (BI) and property damage (PD) from intake through settlement. Skilled in pre-litigation case management, insurance claims, client communication, treatment coordination, police report retrieval, medical records, medical billing, Letters of Representation (LORs), Letters of Protection (LOPs), and legal documentation. Experienced working with attorneys, insurance adjusters, medical providers, and clients to ensure efficient case progression and exceptional client service. Additional experience as a Commission Analyst with expertise in commission processing, HRA analysis, bonus calculations, financial reporting, account reconciliation, and data management. Proficient in Microsoft Excel, Microsoft Office, Google Drive, Filevine, LexisNexis, and document management systems. Recognized for strong organizational skills, attention to detail, adaptability, problem-solving, and the ability to thrive in fast-paced environments while contributing to organizational success.
Overview
5
5
years of professional experience
Work History
Case Manager
The Marye Law Firm
Dallas, TX
01.2026 - 07.2026
- Managed a caseload of 50+ personal injury cases from intake through settlement.
- Coordinated treatment with medical providers and monitored client recovery progress.
- Retrieved police reports, medical records, billing statements, and insurance documentation.
- Prepared and managed Letters of Representation (LORs) and Letters of Protection (LOPs).
- Handled bodily injury and property damage claims, including rental coordination and loss-of-use claims.
- Maintained accurate case files using Filevine, Microsoft Excel, and legal document management systems.
- Communicated with clients, attorneys, insurance adjusters, and healthcare providers to ensure timely case progression.
- Assisted with intake, scheduling, claim updates, and pre-litigation case preparation.
- Patient and clients files withdraws forma and letters. Handling all commercial, pedestrian, slip and falls in pre-lit best handling maintained organized documentation to support successful settlements.
- Built strong client relationships by providing compassionate, bilingual support throughout the legal process.
Commission Analyst
American Entitlements
Wylie, TX
03.2024 - 11.2025
- Processed commission payments, HRA transactions, and bonus calculations.
- Reconciled accounts and maintained accurate financial records.
- Prepared reports using Microsoft Excel and internal software.
- Assisted agents with commission inquiries and account discrepancies.
- Managed data entry, financial documentation, and payment tracking.
- Maintained compliance with company policies and accounting standards.
Pro Sales Associate / Cashier
Floor & Decor
Wylie, TX
10.2023 - 03.2024
- Assisted contractors and homeowners with product selection and project planning.
- Prepared customer quotes and processed sales transactions.
- Promoted Pro accounts and credit applications.
- Delivered exceptional customer service while exceeding sales goals.
Cashier Team Lead / Sales Associate
PUMA
Allen, TX
08.2022 - 09.2023
- Trained and mentored new cashiers.
- Processed transactions and returns accurately.
- Increased customer satisfaction through excellent service.
- Assisted in achieving sales and credit application goals.
Sales Associate
Marshalls
Plano, TX
03.2021 - 08.2022
- Assisted customers with purchases and product recommendations.
- Achieved sales goals through outstanding customer service.
- Maintained store organization and merchandising standards.
Education
Associate of Science (A.S.) - Data Analytics & Project Management
Dallas College
05.2029
High School Diploma - undefined
James Madison High School
01.2025
Skills
- Personal Injury Case Management
- Pre-Litigation Support
- Client Intake & Case Management
- Bodily Injury (BI) & Property Damage (PD) Claims
- Insurance Claims
- Medical Records & Billing
- Medical Record Review
- Treatment Coordination
- Police Report Retrieval
- Case Investigation
- Legal Documentation
- Letters of Representation (LOR)
- Letters of Protection (LOP)
- Filevine
- LexisNexis
- Microsoft Excel
- Google Drive
- Document Management
- Data Entry
- Financial Analysis
- Account Reconciliation
- Commission Analysis
- HRA & Bonus Processing
- Sales Strategy
- Customer Relationship Management
- Cash Handling
- Credit Application Processing
- Administrative Support
- Calendar Management
- Strong Typing Skills
- Client Communication (Phone, Email & Written)
- Problem-Solving
- Critical Thinking
- Team Collaboration
- Leadership
- Multitasking
- Time Management
- Organization
- Adaptability
- Strategic Thinking
- Detail-Oriented
- Professionalism
- Client Advocacy
- Case File Organization
- Quick Learner
- Self-Motivated
- Positive Attitude
- Results-Driven
- Bilingual
Languages
English
Spanish
References
- Atty. Ray Hosack, (916) 833-0017
- Atty. Eric Marye, (214) 649-4049
- Nataly Gomez, (214) 643-5285
- Elizabeth Gutierrez, (214) 791-4572
- Ruth Sanchez, rsanchez@st.markplano.org
Timeline
Case Manager
The Marye Law Firm
01.2026 - 07.2026
Commission Analyst
American Entitlements
03.2024 - 11.2025
Pro Sales Associate / Cashier
Floor & Decor
10.2023 - 03.2024
Cashier Team Lead / Sales Associate
PUMA
08.2022 - 09.2023
Sales Associate
Marshalls
03.2021 - 08.2022
Associate of Science (A.S.) - Data Analytics & Project Management
Dallas College
High School Diploma - undefined
James Madison High School