Natalie Falconer
Livermore,California
Summary
Experienced Case Manager with strong data entry and administrative support skills. Proficient in managing complex filing systems and effective client communication. Expertise in Microsoft Office and dedicated to maintaining confidentiality while improving operational efficiency.
Overview
19
19
years of professional experience
Work History
Case Manager
Law Offices of Brian L. Larsen
Dublin, CA
08.2024 - Current
- Maintains accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducts thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitors ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educates clients on available medical treatment, and services, empowering them to make informed decisions about their care needs.
Assistant Case Manager
Law Offices Of Brian L. Larsen
Dublin, CA
03.2023 - 08.2024
- Interviewed clients to obtain information relevant to cases.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Safeguarded personal information when corresponding with clients.
- Communicated pertinent information to clients via phone, email, and mail.
Front Desk Receptionist
The Purple Orchid Wine Country Resort And Spa
Livermore
05.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs
- Managed reservations and appointments for the hotel and spa.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed inventory for the spa.
Stay-at-Home Mother
Self-Employed
Livermore, CA
07.2006 - 05.2022
- Managed household finances and created routine.
- Booked extended family vacations with relatives and managed multiple bookings that included flights, ground transportation and lodging.
Education
High School Diploma -
Del Valle High School
Livermore, CA06.2004
Skills
- Personal Injury Case Management
- Data Entry and Database Software
- Proficient with Microsoft Outlook and Word
- Administrative Support
- Order and Request Filing
- Assisting Legal Professionals
Timeline
Case Manager
Law Offices of Brian L. Larsen
08.2024 - Current
Assistant Case Manager
Law Offices Of Brian L. Larsen
03.2023 - 08.2024
Front Desk Receptionist
The Purple Orchid Wine Country Resort And Spa
05.2022 - 03.2023
Stay-at-Home Mother
Self-Employed
07.2006 - 05.2022
High School Diploma -
Del Valle High School