Maria Reyes
Law Offices of Kanner and Pintaluga
Deerfield Beach,FL
6
years of professional experience
Bilingual (English/Spanish) professional with experience in personal injury case management, front desk operations, and client services. Recognized for strong organizational skills, attention to detail, and the ability to manage high-volume workloads while providing compassionate client support. Dedicated to fostering positive client relationships and contributing to efficient office operations.
Work History
Case Manager
4 Years 5 Months- Managing a high-volume personal injury caseload from intake through settlement.
- Maintaining and organizing case files, medical records, bills, and legal documents.
- Requesting medical records and billing records from providers
- Preparing and sending Letters of Representation (LORs).
- Communicating with clients, insurance adjusters, medical providers, and attorneys.
- Monitoring treatment progress and following up on outstanding records and bills.
- Assisting with settlement demand preparation by compiling medical summaries, damages, and supporting documentation.
- Scheduling appointments, consultations, and attorney-client meetings.
- Providing regular case updates and answering client questions.
- Maintaining accurate case notes and ensuring deadlines are met.
- Reviewing insurance information, including bodily injury and PIP/MedPay coverage when applicable.
- Managing a large caseload while maintaining accuracy, organization, and attention to detail
Front Desk Receptionist, Therapist
1 Year 1 Month- Coordinated patient appointment schedules efficiently.
- Boosted customer satisfaction through timely and professional front desk services.
- Streamlined office operations through effective organization and communication.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Improved guest retention by ensuring a welcoming and organized reception area.
Front Desk Receptionist
7 Months- Greeted guests at front desk, fostering welcoming atmosphere while efficiently managing check-in process.
- Answered multi-line phone system, addressing inquiries and seamlessly transferring calls to appropriate departments.
- Resolved customer issues promptly and escalated significant problems to supervisor for swift resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma
Skills
Personal Injury Case Management
Client Intake & Relations
Medical Records & Billing Requests
Settlement Demand Preparation
Insurance Claims Coordination
High-Volume Caseload Management
Case File Management
Client Communication
Case Coordination
Microsoft Office Suite
Data Entry & Records Management
Professional Written & Verbal Communication
Organization
Time Management
Attention to Detail
Timeline
Case Manager
Law Offices of Kanner and Pintaluga
03.2022 - CurrentRead More
Front Desk Receptionist, Therapist
Back To Mind Chiropractic Office
02.2021 - 03.2022Read More
Front Desk Receptionist
Emergency Educational Institute
07.2020 - 02.2021Read More
West Boca High School
High School Diploma
Read More