Stock Market
Kody Mass
Credit Analyst
Wichita Falls,TX
Summary
Dedicated Banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Commercial Credit Analyst
First Bank
Wichita Falls, TX
12.2019 - Current
- Administrated the Paycheck Protection Program origination, servicing, and forgiveness utilizing spreadsheets that I developed. I utilized these spreadsheets to actively manage both servicing, origination, forgiveness and all fees to be received of more than 1000 loans totaling over 80 Million dollars; in which I achieved 100% of fee collection. First Bank achieved the highest disbursements of PPP funds to all of Wichita County
- Responsible for utilizing BankTrends to implement and oversee CECL Reworking the current credit action report by creating a spreadsheet that will mimic our current process in a tenth of the time
- Managed team of employees, hiring, training and professional growth of employees.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Complied with internal controls and government regulations.
Solutions Specialist
Verizon Wireless
Wichita Falls, TX
10.2017 - 12.2018
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix root causes of various issues.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Scheduled appointments for further services.
- Increased sales and customer satisfaction through personalized servicing.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Sales Lead
Best Buy Mobile
Wichita Falls, Texas
11.2013 - 10.2017
- Led sales team to exceed quarterly sales goals frequently, beating most in the district.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Analyzed prior delivery processes and uncovered more efficient method.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Increased sales and customer satisfaction through personalized servicing.
- Trained, coached and mentored new sales associates for maximum performance.
- Brought failing store with expected closing date to the number 2 position in the district.
Education
BBA - Finance
Midwestern State University
Wichita Falls, Texas 01.2012 - 12.2016
Skills
Experienced with software such as: TAC, Precision, Fiserv, Suntell and Loan Pricing Model
Additional Information
- Awards , GLO-BUS Industry Champion (Winner of collegiate business simulation) November 2016
- World Class H.E.R.O. Award (Customer service award from Sprint Regional VP) September 2015
Interests
Business
Marco Economics
Options Trading
Learning
Timeline
Commercial Credit Analyst
First Bank
12.2019 - Current
Solutions Specialist
Verizon Wireless
10.2017 - 12.2018
Sales Lead
Best Buy Mobile
11.2013 - 10.2017
BBA - Finance
Midwestern State University
01.2012 - 12.2016