Kody Walker
Tempe,AZ
Summary
Talented Network Engineer adept at monitoring and maintaining equipment. Specializing in fiber products and acquiring new system knowledge quickly to maximize performance. Over 4 years of voice/data infrastructure engineering.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Engineer 1
Copper Valley Telecom
04.2017 - 11.2021
- Troubleshot complex multi-vendor network service provider issues.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Researched and recommended network and data communications hardware and software.
- Installed, maintained and supported voice/data applications.
- Designed, installed and maintained organization's telephony network.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Established robust infrastructure and data capacity for new applications and communication between sites.
- Liaised with cabling infrastructure vendors and domestic ISPs.
- Collaborated with vendors to select and install Hosted PBX and VOIP capabilities.
- Managed, tracked and coordinated problem resolution and escalation processes.
Desktop Support Technician
Copper Valley Telecom
01.2017 - 04.2017
- Purchased, setup and installed new computers.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
Desktop Support Technician
Prince William Sound College
04.2015 - 01.2017
- Learned and implemented new software testing procedures.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Purchased, setup and installed new computers.
Desktop Support Technician
Valdez City Schools
04.2009 - 08.2014
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Purchased, setup and installed new computers.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Bachelor of Science - Bio Medical Engineering
Utah State University
Logan, UT01.2026
Associate of Science - Bio Medical Engineering
Brigham Young University - Idaho
Rexburg, ID04.2015
Skills
- Working knowledge of SONET and Ethernet
- Network Troubleshooting
- IP Services
- Project Management
- IP Address Structure
- Firewall Functionality
- Network Device Monitoring
- Circuit Management
- Cisco Wireless Routers and Switches
- Routing Protocol Expertise
- Telecommunications Systems
- Juniper Portfolio Expertise
Certification
Metaswitch- Perimeta SBC Deployment and Troubleshooting.
Metaswitch- Translations Certification
Metaswitch- CFS/UMG Troubleshooting
Metaswitch- HPBX deployment and Troubleshooting
Timeline
Network Engineer 1
Copper Valley Telecom
04.2017 - 11.2021
Desktop Support Technician
Copper Valley Telecom
01.2017 - 04.2017
Desktop Support Technician
Prince William Sound College
04.2015 - 01.2017
Desktop Support Technician
Valdez City Schools
04.2009 - 08.2014
Bachelor of Science - Bio Medical Engineering
Utah State University
Associate of Science - Bio Medical Engineering
Brigham Young University - Idaho
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