Koen Stoecklein
Laguna Niguel,CALIFORNIA
Summary
Dynamic Certified Trainer with a proven track record at Raising Cane's Restaurants, specializing in performance assessment and coaching techniques. Expert in identifying training needs and enhancing staff skills, resulting in improved operational efficiency. Strong public speaking abilities complement a commitment to exceptional customer service, ensuring a positive experience for both employees and guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Trainer
Raising Cane's Restaurants
Aliso Viejo, CA
05.2024 - 02.2026
- Developed and delivered training programs to enhance staff skills and operational efficiency.
- Evaluated employee performance through assessments and provided constructive feedback for improvement.
- Collaborated with management to identify training needs based on operational goals.
- Facilitated onboarding sessions for new hires, ensuring comprehensive understanding of company standards.
Crew Member
Regal Cinemas
08.2023 - 04.2024
- Provided exceptional customer service in fast-paced environment, ensuring positive guest experiences.
- Operated cash registers and handled transactions accurately, maintaining financial integrity.
- Assisted in maintaining cleanliness of theaters and common areas, enhancing overall visitor satisfaction.
- Collaborated with team members to prepare concession items efficiently during peak hours.
Shift Lead
Fresh Brothers Pizza
Laguna Niguel, CA
04.2022 - 07.2023
- Supervised team operations during peak hours to ensure efficient service delivery.
- Trained new staff on pizza preparation techniques and customer service protocols.
- Managed inventory levels and assisted in ordering supplies.
- Implemented quality control measures to maintain food safety standards.
Education
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CASkills
- Performance assessment
- Coaching techniques
- Training needs analysis
- Public speaking
- EMT certified
- Customer service
Certification
EMT B license
Food handlers
Timeline
Certified Trainer
Raising Cane's Restaurants
05.2024 - 02.2026
Crew Member
Regal Cinemas
08.2023 - 04.2024
Shift Lead
Fresh Brothers Pizza
04.2022 - 07.2023
High School Diploma -
Aliso Niguel High School