Koen Wieland

• Executed Standard Operating Procedures (SOPs) across three enterprise networks including PC builds, WSUS patching, antivirus updates, and endpoint deployments.
• Built 31 workstations, upgraded 22 systems, and decommissioned 16 assets while maintaining configuration standards and security compliance.
• Served as primary account support for one network, providing user support.
• Resolved 187+ IT support tickets involving system, account, and workstation troubleshooting.
• Supported over 100 servers and 400 workstations across three networks.
• Coordinated with end users, networking teams, and cybersecurity teams to deploy systems and maintain certification compliance.
• Utilized Active Directory, Group Policy, SCAP scans, Splunk, McAfee ePO, Exchange, and Remote Desktop.
• Led a process improvement effort to streamline software installation workflows reducing a 2-hour manual process.
• Managed endpoint deployment lifecycle including provisioning, security configuration, and user delivery.

• Performed system and server provisioning, installation, configuration, and maintenance of hardware and software infrastructure.
• Troubleshot complex technical issues involving applications, system configurations, and hardware.
• Managed customer requests through a Trouble Ticketing System ensuring timely issue resolution.
• Maintained virtual desktop environments across Windows and Linux systems.
• Utilized SolarWinds to monitor system performance and maintain operational reliability.
• Executed server patching and maintenance during scheduled windows including automated updates and remediation.
• Ensured Windows Server security compliance through STIG implementation.
• Administered Active Directory including user accounts, permissions, and access controls.

• Provisioned, installed, configured, and maintained hardware, software, and infrastructure systems.
• Performed complex technical tasks supporting production environments and operational systems.
• Tracked and resolved support requests through a Trouble Ticketing System.
• Maintained Windows and Linux virtual desktop environments.
• Used SolarWinds and other management tools to monitor servers.
• Reviewed and implemented server modifications, upgrades, and patching.
• Supported after-hours patch windows executing automated patching and error remediation.
• Conducted system capacity analysis to optimize operations and resource utilization.

• Perform system administration and cyber operations tasks maintaining mission systems and servers.

• Deploy and manage VMware images using PXE boot.

• Support the 183rd Air Communications Flight maintaining applications and operational readiness.

• Provide help desk support to the Air Operations Center managing Active Directory accounts and permissions.

• Deployed to the Combined Air Operations Center at Al Udeid Air Base as a System Administrator.

• Validated NSA data on 692 devices and implemented a technical solution ensuring emission security for 1,200 internal circuits enabling SCIF accreditation.

• Utilized SCCM to deploy system patches and updates maintaining operational security.