Summary
Overview
Work History
Education
Skills
Accomplishments
Skills Interests
References
Timeline
Generic

Keontae Boyles

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Social Media Marketer

The Canna Shack Medical Services
11.2023 - Current
  • Computed sales prices, received/processed cash or credit payment, as well as produced sales contracts
  • Performed tasks related to Cashier expectations; counting money, separating charge slips, coupons, vouchers, balancing cash drawers, and making deposits
  • Greeted customers, ascertained customer wants/needs
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
  • Participated in brainstorming sessions to generate creative ideas for campaigns.
  • Organized and managed social media contests, giveaways, or events to further engage with the target audience and increase brand awareness.
  • Collaborated with cross-functional teams to promote brand consistency across all social media channels.
  • Enhanced customer loyalty and satisfaction by promptly addressing inquiries and resolving issues on social media platforms.
  • Managed paid social media advertising campaigns to reach and engage target audiences.

Financial Services Representative

Alorica
10.2023 - Current
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.

Front Desk Receptionist

Days Inn Hotel
05.2021 - 10.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
  • Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected [Type] payments, processed transactions and updated relevant records.

Education

University Of Toledo
Toledo, Ohio

Associate of Science - Marketing

Tulsa Community College
Tulsa, OK
12.2024

Langston University
Langston, Oklahoma
01.2018

McClain High School
Tulsa, Oklahoma
01.2017

Skills

  • Paid Advertising
  • Social Media Strategy
  • Conversion Optimization
  • SEO knowledge
  • Social Media and Promotions
  • Influencer Marketing
  • Social Media Marketing
  • Decision-Making
  • Content Strategy
  • Content Development
  • Microsoft Office
  • Customer Service
  • Market Research and Analysis
  • Team Leadership

Accomplishments

  • Collaborated with team of MTV in the development of Reality Television Show.


Skills Interests

  • Captain of the McLain High School STUCO/Student Council Representative, which included leadership activities and assisting with administrative duties
  • Selected for the Academic Team as a H.S. Senior, and involved with several after-school extracurricular sports and committees
  • JROTC-4 years of high school, which teaches leadership, citizenship, and discipline.
  • Competed In Univ. of Toledo vs. Bowling Green Fashion Show Competition 2016
  • Participated in Acting & Modeling Classes w/Starbound Talent Agency in Toledo, Ohio 2016
  • Modeled for John Casablanca & Kirby Kastings in Tulsa, Oklahoma 2014-2015
  • Participated In the Fashion show at Langston University as a model
  • Volunteered At Multiple Elementary Schools

References

Available upon request

Timeline

Social Media Marketer

The Canna Shack Medical Services
11.2023 - Current

Financial Services Representative

Alorica
10.2023 - Current

Front Desk Receptionist

Days Inn Hotel
05.2021 - 10.2022

University Of Toledo

Associate of Science - Marketing

Tulsa Community College

Langston University

McClain High School

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Keontae Boyles