KOFFI ANDE
New Britain,CT
Summary
Dynamic professional with a proven track record at Uber, excelling in customer service and schedule management. Skilled in effective communication and vehicle maintenance, I consistently enhanced passenger satisfaction and resolved concerns. My expertise in navigating complex software as a Phone Representative further underscores my commitment to quality and customer care.
Overview
4
4
years of professional experience
Work History
Uber Driver
Uber
06.2023 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Phone Representative
America Customer Care
04.2022 - 03.2023
- Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
- Exceeded sales targets consistently through persuasive communication and effective product presentation.
- Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
- Improved customer satisfaction by providing timely and accurate information on products and services.
CNC Machine Operator
Modelcraft
02.2021 - 03.2022
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
Education
Certificate - Life Producer Insurance
Xcel Solution
ConnecticutCertificate of Technical Studies - Computer Numeric Control
Manufacturing Alliance Service Corporation
Waterbury, CT03-2021
Bachelor of Arts - Geological And Earth Sciences
University of Kara
Togo06-2012
Skills
- Schedule management
- Excellent navigation
- Customer service
- Vehicle maintenance
Timeline
Uber Driver
Uber
06.2023 - Current
Phone Representative
America Customer Care
04.2022 - 03.2023
CNC Machine Operator
Modelcraft
02.2021 - 03.2022
Certificate - Life Producer Insurance
Xcel Solution
Certificate of Technical Studies - Computer Numeric Control
Manufacturing Alliance Service Corporation
Bachelor of Arts - Geological And Earth Sciences
University of Kara