Kofi Yeboah
Obuasi, Ghana
Summary
Determined banking professional with a solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals, and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals, and options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Credit Officer
St. Thomas Credit Union
08.2021 - Current
- Adhered to banking standards and government lending guidelines for loan services.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales, and billing departments.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
Customer Solutions Officer
GLICO Life Insurance Company Limited
07.2019 - 08.2021
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Followed up on denials, late payments, extensions and other special circumstances.
Credit Officer
Microfinance And Small Scale Centre
09.2016 - 08.2017
- Cultivated strong customer relationships by providing tailored advice and services.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Increased daily sales by upselling banking products and financial services to customers.
Education
Bachelor of Science - Accounting And Finance
University For Development Studies
Wa, Ghana06.2016
Skills
- Financial Advising
- Relationship Building and Management
- Recordkeeping Requirements
- Cash Handling
- Effective Communication
OTHER WORK EXPERIENCES
Software Engineering (Self-Employed), November 2017 - July 2019
Self-Employed - Obuasi, Ghana
- Installed and activated Operating Systems.
- Resolved Smartphone and Tablet interface and troubleshooting issues.
Public Relations Officer, January 2018 - June 2019
Achievers Medical Center - Accra, Ghana
- Oversaw marketing strategies before from drafting to implementation.
- Wrote memos, letters, etc. for the Medical Centre.
- Secured screening contracts.
- Tracked and reported on the success of campaigns and public relations efforts.
Certification
I enjoy reading, music, meeting new people, and learning about different cultures.
Timeline
Credit Officer
St. Thomas Credit Union
08.2021 - Current
Customer Solutions Officer
GLICO Life Insurance Company Limited
07.2019 - 08.2021
Credit Officer
Microfinance And Small Scale Centre
09.2016 - 08.2017
Bachelor of Science - Accounting And Finance
University For Development Studies
I enjoy reading, music, meeting new people, and learning about different cultures.
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